Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Haren

LAS VEGAS

Summary

Dynamic professional with a proven track record at CareNow Urgent Care, excelling in customer service and conflict resolution. Enhanced patient experiences by optimizing appointment scheduling and streamlining communication. Skilled in insurance verifying and patient education, driving efficiency and satisfaction. Successfully reduced wait times by 20%, demonstrating a commitment to operational excellence and team collaboration.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

CareNow Urgent Care
04.2017 - Current
  • Facilitated patient check-in processes, ensuring accurate data collection and efficient service delivery.
  • Managed appointment scheduling, optimizing patient flow and reducing wait times for services.
  • Provided exceptional customer support, addressing patient inquiries and resolving issues promptly.
  • Collaborated with clinical staff to streamline communication and enhance overall patient experience.

Assistant Store Manager

MyWireless.org
01.2014 - 10.2016
  • Supervised daily operations to ensure compliance with company policies and standards.
  • Trained and mentored staff, fostering a collaborative team environment to improve service quality.
  • Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
  • Analyzed sales reports to identify trends, informing merchandising decisions and promotional strategies.

Education

High School Diploma -

Liberty High School
Las Vegas, NV
05-2010

Skills

  • Customer service
  • Insurance verifying
  • Scheduling appointments
  • Conflict resolution
  • Patient education

Timeline

Patient Service Representative

CareNow Urgent Care
04.2017 - Current

Assistant Store Manager

MyWireless.org
01.2014 - 10.2016

High School Diploma -

Liberty High School

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