Erik Henderson
Summary
Dedicated IT Support Specialist with 3+ years of technical and customer service experience. Skilled in managing a high call volume, providing support for non technical clients, and creating/maintaining clear and well organized documentation. Willing to further develop skills and grow professionally by taking on new responsibilities, troubleshooting, and resolving issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
Beeline Hauling
06.2024 - Current
- Provided tech support optimizing the technical side of the workflow.
- Diagnosed and resolved hardware and software issues.
- Assisted in integrating AI/automation solutions.
IT Support Technician
Titan Technology
12.2021 - Current
- Strong background in remote and field support, adept at troubleshooting, and system maintenance.
- Created clear and concise documentations and end-user training materials, empowering techs and users to resolve common IT issues.
- Delivered user friendly techincal assistance, ensuring high customer satisfaction.
IT Technician
Rentex
11.2019 - 04.2025
- Imaged and set up devices for new and existing users, ensuring proper configurations and software installations.
- Conducted routine checks and maintenance on IT equipment to ensure functionality and compliance with company standards.
- Diagnosed and resolved hardware and software issues during device setup and deployment.
- Assisted in inventory management and asset tracking for IT equipment.
Education
High School Diploma -
Friendly HighSchool
05-2016
Skills
- Software/Hardware troubleshoot
- MS Office
- Service Now
- Mobile troubleshoot
- Customer service
- Documentation
- AI integration
Certification
- CompTIA A+
- CompTIA Security+
Timeline
IT Specialist
Beeline Hauling
06.2024 - Current
IT Support Technician
Titan Technology
12.2021 - Current
IT Technician
Rentex
11.2019 - 04.2025
High School Diploma -
Friendly HighSchool
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