Erik Herbst
Chatham,LA
Summary
Skilled and hard-working individual with a mindset on leadership development and personal growth, as well as a deep commitment to providing an exceptional level of customer service. Detail-oriented and attentive team player who demonstrates a strong aptitude for problem solving in a goal-driven environment.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor/Team Leader
Caliber Auto Care
Kingwood, Texas
08.2023 - 06.2024
- Greeted customers, identified their needs and provided advice on automotive services.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Provided estimates of repair costs to customers and discussed options with them.
- Maintained accurate records of customer transactions in the dealership database.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Provided the highest level of service to my guests to the point where some even had my personal cell and achieved multiple awards in this position; One being very limited
Automotive Technician
Caliber Auto Care
Kingwood, Texas
06.2022 - 08.2023
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Inspected vehicle engines and other components to identify potential issues.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Performed drive ability tests on vehicles after repairs were completed.
- Performed Texas State Inspections per state regulations
Lube Center Technician
Caliber Auto Care
Kingwood, TX
01.2022 - 06.2022
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Installed new windshield wiper blades and checked tire pressure.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Tested batteries using specialized equipment such as digital multimeters.
- Performed Texas State Inspections per state regulations
Lube Center Technician/Automotive Technician Apprentice
Ken Garff - Texan Chrysler Dodge Jeep Ram
Humble, Texas
03.2020 - 01.2022
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Lube Center Technician
West Lake Houston Automotive
Kingwood, TX
03.2018 - 09.2018
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Installed new windshield wiper blades and checked tire pressure.
Education
Associate of Applied Science - Automotive
Universal Technical Institute
Houston, TX11-2019
High School Diploma -
Kingwood High School
Kingwood, TX05-2018
Skills
- Organization
- Customer Satisfaction
- Analytical Thinking
- Attention to Detail
- Safety and Security
- Leadership Development
Affiliations
- High Performance Vehicles
- Military
- Outdoors
- Gaming/Building Gaming Systems
- Music
Accomplishments
- Caliber Auto Care - Service Advisor Director's Club Award
References
References available upon request.
Timeline
Automotive Service Advisor/Team Leader
Caliber Auto Care
08.2023 - 06.2024
Automotive Technician
Caliber Auto Care
06.2022 - 08.2023
Lube Center Technician
Caliber Auto Care
01.2022 - 06.2022
Lube Center Technician/Automotive Technician Apprentice
Ken Garff - Texan Chrysler Dodge Jeep Ram
03.2020 - 01.2022
Lube Center Technician
West Lake Houston Automotive
03.2018 - 09.2018
Associate of Applied Science - Automotive
Universal Technical Institute
High School Diploma -
Kingwood High School
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