Erik Hernandez
San Bernardino,CA
Summary
Results-driven professional with 9 years of experience in customer service, operations, and team management, seeking to contribute administrative excellence and leadership as an Administrative Assistant.
Overview
9
9
years of professional experience
Work History
Buyer's Assistant
CarMax
06.2019 - Current
- Supported multi-departmental operations, accurately optioning over 950 vehicles and maintaining a 99% inventory accuracy rate.
- Ensured effective inter-branch coordination with over 50+ vehicle transfers, demonstrating logistical planning and communication skills.
- Delivered high-level customer service and resolved issues swiftly, resulting in 95% customer satisfaction.
- Collaborated with management and staff across departments, promoting operational compliance and efficiency.
Assistant Manager
Burger King
06.2016 - 06.2019
- Supervised and trained a team of 10+ employees, improving team cohesion and performance.
- Directed daily business operations, boosting customer satisfaction by 15%.
- Managed payroll processes, cash handling, and inventory to ensure compliance with corporate standards.
- Played a key role in hiring and onboarding new team members and coached staff on performance expectations and HR policies.
Education
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino05.2023
Associate's Degree - Psychology
Chaffey College
05.2021
Skills
- Office Administration & Accounting Support
- Reporting & Metrics Tracking
- Excellent Communication & Organizational Skills
- Conflict Resolution
- Talent Acquisition & Onboarding
- HR Compliance & Employee Relations
- Payroll & Timekeeping Oversight
- Performance Management & Training
Timeline
Buyer's Assistant
CarMax
06.2019 - Current
Assistant Manager
Burger King
06.2016 - 06.2019
Bachelor of Arts - Psychology
California State University, San Bernardino
Associate's Degree - Psychology
Chaffey College