Erik Isaac Leander
Leander,TX
Summary
Operations and people-focused leader with 19+ years of experience in the tire and automotive service industry. Proven ability to manage full-scale store operations, build and train high-performing teams, improve workflow efficiency, and deliver exceptional customer service. Strong track record in new-store launches, employee development, and operational execution.
Overview
15
15
years of professional experience
Work History
Store Manager
Velocity Tire
01.2024 - Current
- Direct daily store operations, including sales, staffing, scheduling, inventory, and customer service.
- Lead and develop a team of technicians and sales staff, setting clear expectations and performance standards.
- Improve operational efficiency through coaching, workflow adjustments, and best-practice implementation.
- Oversee budgeting, vendor relationships, and key performance reporting.
Tire Shop Operations
Management Consultant
01.2022 - 01.2024
- Supported the opening and operational setup of a new tire shop, establishing systems and procedures.
- Recruited, interviewed, and onboarded managers and full-staff teams to build a strong operational foundation.
- Trained employees in tire installation, safety compliance, sales processes, and customer relations.
- Assisted with store layout, inventory controls, and operational readiness for launch.
Senior Assistant Manager
Discount Tire
01.2011 - 01.2022
- Promoted into senior leadership roles after consistent performance and operational excellence.
- Managed daily operations including workflow coordination, employee supervision, and customer service leadership.
- Trained new employees and supported multiple store managers in meeting sales and service goals.
- Maintained strict safety standards and ensured high customer satisfaction ratings.
Education
Associate of Science -
Lane Community College
Eugene, ORSkills
- Operations Leadership
- Staff Training & Development
- Recruiting & Onboarding
- Customer Service Excellence
- Sales & Performance Management
- Inventory Control
- Safety & Compliance
- Workflow Optimization
- Team Leadership
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store operations
- Team leadership and coaching
- Inventory management
Timeline
Store Manager
Velocity Tire
01.2024 - Current
Tire Shop Operations
Management Consultant
01.2022 - 01.2024
Senior Assistant Manager
Discount Tire
01.2011 - 01.2022
Associate of Science -
Lane Community College