Erik James
Wilmington,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Bojangles'
Wilmington, NC
01.2023 - 10.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Manager
Hooters Inc.
Wilmington, NC
01.2021 - 01.2023
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
Manager
O'Charley's Restaurant & Bar
Wilmington, NC
01.2018 - 01.2021
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
Master of Arts - Human Services, Executive Leadership
Liberty University
Lynchburg, VA05-2018
Skills
- Lead generation
- Team leadership
- Decision-making
- Employee onboarding
- Policy and procedure development
- Vendor management
- Customer service
- Expense tracking
- Clear communication
- Recruiting and interviewing
Certification
- ServSafe; management and alcohol service.
Timeline
Manager
Bojangles'
01.2023 - 10.2024
Manager
Hooters Inc.
01.2021 - 01.2023
Manager
O'Charley's Restaurant & Bar
01.2018 - 01.2021
Master of Arts - Human Services, Executive Leadership
Liberty University
Similar Profiles
Tristan HinesTristan Hines
Chef at Bojangles'Chef at Bojangles'
Cameron UrenCameron Uren
Front End Associate at Bojangles'Front End Associate at Bojangles'
Sora HoganSora Hogan
Crew Member at Bojangles'Crew Member at Bojangles'
Mimo AdmasuMimo Admasu
Cook's Assistant at Bojangles'Cook's Assistant at Bojangles'
Brandon FishBrandon Fish
Shift Leader at Chick Fil AShift Leader at Chick Fil A