Tiffany Delany
Fort Mitchell,AL
Summary
As an Owner with a 10+ years track record in various roles, this professional has proven adept at remote communication, handling administrative requirements, and managing team needs. Their background as a Sales Associate/Stylist at David's Bridal showcases their ability to stay current with industry trends and provide exceptional customer service. Their managerial role at Columbus Axe and Brodwyn and Associates, further underlines a capacity for strategic planning, legal compliance, and customer satisfaction. This professional's ability to adapt, overcome obstacles, and prioritize clients, honed through their experiences as a military spouse, enhances their value.
Overview
15
15
years of professional experience
Work History
Manager
Columbus Axe
Columbus, GA
05.2023 - Current
- Implement marketing strategies to attract new customers and increase revenue
- To include Creating, posting and managing all social media as well as graphic design for other marking tools
- Manage and optimize inventory levels to ensure availability of equipment and supplies for all scheduled activities and events
- Analyze market trends and competitor activities to identify opportunities for growth and develop strategies to stay ahead in the market
- Train and supervise staff members to ensure they provide exceptional customer service and adhere to safety protocols
- Coordinate and plan events and promotions to attract new customers and increase brand awareness, including organizing and executing special events, workshops, and tournaments
- Monitor and track customer feedback through online review platforms and social media channels, and use the data to identify areas for improvement and develop strategies to enhance customer experience
- Monitor and manage customer reviews and feedback on social media platforms, responding in a timely and professional manner to maintain positive brand image and address any issues or concerns
- Make sure employees are up to date on safety measures to keep all patrons safe
- Answer phones, create bookings, create events for company team building
- Run POS system as well as CRM software
- Do all buying, orders and shopping for company needs
Owner
MMT Veelle LLC
Fort Mitchell, AL
08.2021 - Current
- Company Overview: This current business I own is a 3rd party drop shipping company for Amazon
- Keep in close communication with my team
- Handled administrative requirements involving records management, legal compliance, and tax submissions
- Created useful partnerships through remote and face-to-face networking
- Communicate with team, customers, and vendors to resolve conflicts
- Checked business accounting records regularly to identify and resolve problems
- Tended to of the many various things that my team needs from me
- It is now at the point where I can be pretty hands off and maybe need to put in 1 hour of work a week
- This current business I own is a 3rd party drop shipping company for Amazon
Practice Manager & Medical Assistant
Brodwyn and Associates
Columbus GA
03.2024 - 07.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Answered multiline phone system
- Set appointments, checked patients in and out as well as taking payment.
Direct Sales Representative
Le-vel Thrive Experience
Fort Mitchell, AL
03.2016 - 11.2019
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Met customers in homes and businesses to discuss and demonstrate products.
- Provided comprehensive product training to new team members, contributing to their rapid integration into the sales team.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Boosted sales performance by developing and executing targeted marketing strategies.
- Stayed abreast of industry trends by attending relevant conferences, workshops, networking events, thereby enhancing overall sales acumen.
- Social media marketing
Sales associate/Stylist
David's Bridal
Columbus, Georgia
07.2022 - 06.2023
- Develop and maintain a strong understanding of current bridal fashion trends and styles, as well as knowledge of the latest wedding industry developments and technologies, in order to provide expert advice and guidance to brides-to-be
- Providing exceptional customer service and creating a personalized shopping experience for brides and their bridal party, helping them find the perfect wedding dress and accessories based on their preferences and budget
- Assist with visual merchandising and maintaining a well-organized and attractive store environment
Manager
Bakwoodz Axe Throwing LLC
Fort Mitchell, AL
04.2019 - 06.2020
- Prepared schedules and assignments to meet short- and long-term business demands
- Planned and executed strategies to increase business and drive profit growth
- Managed legal requirements for business operations
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Demonstrated safety procedures and monitored compliance
- Coordinated operations to deliver service in line with quality standards and business objectives
- Investigated industry trends to capitalize on opportunities for business expansion
- Established budgets, controlled expenses, and met financial targets
- Did all of the customer service
- From answering phones, booking appointments, greeting customers, handled any customer disputes, and made sure the customer was always satisfied with their experience before they left
- Created content and managed all social media accounts
- Developed and implemented marketing strategies to attract new customers and increase revenue
- Ensured compliance with all local, state, and federal laws
Daycare Teacher
Little Lambs Daycare
Radcliff, KY
02.2010 - 08.2010
- Adhered to state and federal standards governing daycare environment and curriculum
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs
- Encouraged self-esteem, independence, and respect with positive role-modeling
- Cultivated welcoming learning environments rooted in exploring new concepts and building developmentally appropriate skills
- Encouraged children to navigate challenges independently and develop confidence and early learning abilities
- Created and assigned interactive lesson plans for basic early learning skills
- Established clear expectations for behavior and redirected problematic actions with positive reinforcement or established discipline protocols
- Applied knowledge of early childhood development to evaluate student learning needs and promote growth
- Supervised children during activities to maintain safety and wellbeing
- Helped children explore new ideas and concepts through hands-on learning
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials
- Talked each child's parent every day to let them know of any issues or wins and in general how their child's day went
Preschool Teacher
Molalla Montessori School
Molalla, OR
07.2009 - 02.2010
- Encouraged children to learn through play and exploration
- Enhanced learning of color recognition and numbers with visually engaging class activities
- Kept classroom clean and organized through regular attention to upkeep requirements
- Restocked classroom regularly with cleaning supplies, personal hygiene items, and consumable craft materials
- Modeled positive behaviors to help improve children's self-esteem and social skills
- Coordinated snack and mealtimes and appropriately managed dietary restrictions and allergies
- Cultivated diverse learning opportunities, ample playtime, and caring environments to support early childhood success
- Taught children to take care of personal needs, manage outerwear and wash hands
Education
General study -
Enterprise High
Enterprise, OR06.2015
Skills
- Time management
- Learn quickly
- Computer skills
- Daycare Teacher
- Military Wife and Mom
- Preschool Teacher
- Lead Pre-K Teacher
- Customer service
- Adaptability
- Marketing strategies
- Problem-solving
- Positive relationships
- Social media marketing
- Remote communication
- Team management
- Customer satisfaction
- Strategic planning
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Schedule Preparation
- Sales management
- Business Administration
- Marketing
- Negotiation
- Budget Control
- Expense Tracking
- Lead Generation
- Skype
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Hiring and Training
- Task Delegation
- Scheduling and Coordinating
- Goal Setting
- Professional and Courteous
- Good Judgment
- Schedule Management
- Self Motivation
- Shift Scheduling
- Reliability
Hobbies and Interests
- Camping and being outdoors with family
- Photography
- Getting involved with local non-profits
- League President for Russell County baseball
- Helping with Columbus Street hockey
References
- Latonya, David's Bridal, +1 (205) 427-9026
- Claire, David's Bridal, (706) 573-9394
- Dani Valdez, Army wife, (503) 729-7666
- Ciara Hartle, Columbus Axe, (912) 980-5468
Volunteer
3 years as a baseball coach. 2 of those years I was the league president, for Russell county baseball.
Have helped multiple non profits, mainly for veterans health and youth sports.
Timeline
Practice Manager & Medical Assistant
Brodwyn and Associates
03.2024 - 07.2024
Manager
Columbus Axe
05.2023 - Current
Sales associate/Stylist
David's Bridal
07.2022 - 06.2023
Owner
MMT Veelle LLC
08.2021 - Current
Manager
Bakwoodz Axe Throwing LLC
04.2019 - 06.2020
Direct Sales Representative
Le-vel Thrive Experience
03.2016 - 11.2019
Daycare Teacher
Little Lambs Daycare
02.2010 - 08.2010
Preschool Teacher
Molalla Montessori School
07.2009 - 02.2010
General study -
Enterprise High