Erik Jones

* Delivered direct customer service in fast-paced automotive environment, enhancing customer satisfaction.
* Communicate with customers to understand needs and recommend appropriate services.
* Address customer concerns and work to resolve issues professionally.
* Maintain positive customer relationshipSupported sales activities by providing quality vehicle-detailing services, contributing to overall sales success.ing quality vehicle-detailing services.

• Implemented quality control measures to ensure detailed accuracy in finished products.
• Collaborated with production teams to streamline workflow and enhance efficiency.
• Trained new detailers on safety protocols and operational best practices.

• *Medicare.gov**
  
  * Provided professional telephone and TTY customer support to Beneficiary regarding Medicare.gov and Medicare services.
  * Assisted *Medicare.gov**
  * Assisted Beneficiary with online applications and electronic submission of information.
  * Followed established scripts, policies, privacy requirements, and standard operating procedures.
  * Documented customer interactions accurately using required systems.
  * Maintained current knowledge of program regulations, policies, and procedures.
  * Escalated complex customer questions and issues to appropriate leadership.
  * Reported system and technical issues through established procedures.
  * Worked effectively in a high-volume, performance-driven contact-center environment.
  * Maintained required performance, attendance, training, and response-time standards regarding Medicare.gov
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed customer accounts, ensuring accurate information and timely updates.
• Collaborated with team members to streamline processes and enhance service quality.
• Utilized CRM software to track interactions and maintain detailed records of customer concerns.

**Medicare / Marketplace**

* Provided customer support for Medicare and Marketplace healthcare programs.
* Assisted customers through telephone and TTY channels.
* Utilized established scripts, policies, and procedures to deliver accurate information and enhance customer satisfaction.
* Assisted callers with online appliDocumented customer interactions and ensured call records were precise for future reference and quality assurance. and maintaKept current with changing program requirements to provide up-to-date assistance and support to customers.issues to CSR leadership.
* Maintained knowledge of changing program requirements.
* Completed required training as program policies and procedures changed.
* Demonstrated active listening, professionalism, customer focus, and conflict-management skills.

• Resolved customer inquiries and technical issues through effective communication and problem-solving techniques.
• Assisted in training new team members on company policies and customer service best practices.
• Processed customer orders accurately, ensuring timely fulfillment and delivery of services.