Valerie Bledsoe
Vancouver,USA
Summary
Detail-oriented Certified Professional Biller (CPB) with 25+ years of administrative, customer service, and operations experience. Currently training toward CPC certification with strong knowledge of CPT, ICD-10-CM, and HCPCS coding guidelines. Skilled in medical billing workflows, insurance verification, claims processing, and A/R revenue cycle functions. Known for improving processes, maintaining accurate records, and supporting fast-paced clinical and office environments with professionalism and warmth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service & Operations Manager
Northwest Personal Training
07.2024 - Current
- Serve as primary point of contact for clients and staff, delivering attentive and professional service.
- Manage employee onboarding, payroll processing, and benefits communication for 20+ team members.
- Coordinate complex schedules for trainers, classes, and executive meetings using Microsoft Outlook.
- Maintain organized digital and paper filing systems for accuracy and accessibility.
- Develop standardized intake and documentation procedures, improving response times.
- Generate monthly operational reports, analyze trends, and present insights to leadership.
- Handle confidential information with discretion and accuracy.
- Reduced scheduling conflicts by 40% through improved calendar systems.
- Improved documentation accuracy and audit readiness through records clean-up.
Operations & Production Manager
Flood Clothing Co.
01.2011 - 03.2025
- Directed daily operations including customer inquiries, inventory management, and shipping logistics.
- Created and maintained spreadsheets for supply chain tracking, reducing delays by 30%.
- Handled all client communications with professionalism to support repeat business.
- Supervised production staff, delegated tasks, and ensured timelines were met.
- Implemented quality control processes and standard operating procedures.
- Decreased customer service response times by 50% through a new ticketing system.
- Reduced errors by 25% with improved product tracking and reporting.
Studio Manager
A Common Thread
09.2009 - 11.2011
- Managed front desk operations including class scheduling, payments, and supply ordering.
- Resolved client questions promptly while maintaining a welcoming environment.
- Balanced budgets, processed invoices, and maintained accurate financial records.
- Designed and launched marketing initiatives that increased class sign-ups.
- Created workflow templates and procedural guides to support daily operations.
- Boosted class registration by 30% through improved customer follow-up.
- Reduced supply waste with a new inventory control system.
- Standardized scheduling and intake procedures, improving staff efficiency.
Curatorial Assistant
Holter Museum of Art
05.2006 - 06.2009
- Managed archival storage and organization of the museum’s permanent collection.
- Documented acquisitions, updated catalog records, and maintained detailed collection files.
- Assisted the Curator with research, exhibit planning, and preparation of artwork for display.
- Coordinated shipping and receiving workflow for incoming and outgoing artwork.
- Ensured proper handling, preservation, and environmental conditions for sensitive materials.
Skills
- CPT, ICD-10-CM & HCPCS Coding
- CPB Certified - CPC In Progress
- CMS-1500 & UB-04 Claim Forms
- Accounts Receivable (A/R) & Revenue Cycle Processes
- Patient-Centered Customer Service
- Insurance Verification & Eligibility
- EMR/EHR Systems
- Front Desk & Reception Management
- Data Entry & Electronic Filing
- Microsoft Office (Word, Excel, Outlook)
- Workflow Efficiency & Process Improvement
- Onboarding, Payroll & Benefits Administration
- HIPAA Awareness & Confidentiality
- Scheduling Management
Certification
- Certified Professional Biller (CPB)
- Certified Professional Coder (CPC) – In Progress
- Mindbody Software Certification
Timeline
Customer Service & Operations Manager
Northwest Personal Training
07.2024 - Current
Operations & Production Manager
Flood Clothing Co.
01.2011 - 03.2025
Studio Manager
A Common Thread
09.2009 - 11.2011
Curatorial Assistant
Holter Museum of Art
05.2006 - 06.2009