Erik Laughlin
Scottsbluff,NE
Summary
Communications professional with over 25 years of experience in the telecommunications, networking, wireless, and 911 sectors. Recognized for a strong commitment to excellence and a proactive approach to challenges, consistently delivering high-quality results in fast-paced environments. Eager to leverage extensive technical expertise and customer service skills in a role that fosters growth and innovation while contributing positively to organizational success. Passionate about continuous learning and adapting to the evolving landscape of the communications industry.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Technician
Vistabeam Internet
Scottsbluff, Nebraska, United States
01.2024 - Current
- Experienced in repairing and maintenance of wireless internet.
- Experienced with user end router, hubs and switches.
- Excellent customer service skills and explaining and demonstrating "easy use" terminology with customers not familiar with internet technology.
- Work management skills, self reliable, unsupervised use of time management.
- Installed software, modified and repaired hardware and resolved technical issues.
Business Services Tech
Centurylink/Lumen
Scottsbluff, Nebraska, United States
09.2015 - 10.2023
- Monitor and maintain 911 call centers (Kimball, Ne. Oshkosh, NE. Torrington, WY)
- Maintain servers, ANI circuits, ALI circuits, admin telephone lines
- Service analog/digital Centrex PBX systems
- Responsible for backup power routines (generators and battery)
- Responsible for generator maintenance
- Responsible for battery maintenance
- Check battery strings/voltage levels.
- Business Premise Equipment
- PBX Phone Systems
- Troubleshoot and diagnose data and telephone circuits
- Conducted routine maintenance on telecommunications equipment to ensure optimal performance.
- Diagnosed and resolved technical issues to minimize downtime for customers.
- Monitored network performance using diagnostic tools, ensuring high service quality.
Video Tech 1
Spectrum Media
Scottsbluff, Nebraska, United States
12.2014 - 09.2015
- Placed commercials within T.V. programs with Linux based software.
- Collaborated with production teams to ensure smooth execution of technical elements during events.
- Troubleshot technical issues in real-time, enhancing broadcast quality and reliability.
Service Technician
Vistabeam Internet
Gering, Nebraska, United States
01.2010 - 12.2014
- Work as a field technician installing, maintaining and troubleshooting 2.4 GHz, 5.8 GHz, and 900 MHz wireless internet.
- Knowledgeable of procedures and processes used in wireless internet installation.
- Experienced in repairing and maintenance of wireless internet.
- Experienced with user end router, hubs and switches.
- Excellent customer service skills and explaining and demonstrating "easy use" terminology with customers not familiar with internet technology.
- Work management skills, self reliable, unsupervised use of time management.
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
Fire Alarm Systems Technician
Protex Central, Inc
Gering, Nebraska, United States
08.2008 - 07.2009
- Installation tech for fire alarm company.
- Installation of fire alarm, security, access control, CCTV and commercial fire suppression systems.
- Inspection of fire alarm systems to ensure proper safety functions.
Lead Technician
Electralink, Inc
Austin, Texas, United States
01.2004 - 05.2008
- Lead tech for construction phase of new facility AMD Lone Star.
- Installed and termination of data center hardware, CAT 6, VOIP, CCTV.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored junior technicians, enhancing team performance and skill levels.
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Managed maintenance activities, supervised staff, and inspected equipment.
Lead Technician
UTIMCO (University of Texas)
Austin, Texas, United States
01.2006 - 01.2006
- Project, installation of data and phone cable, CCTV, VOIP, and termination.
- Conducted quality assurance inspections to maintain compliance with industry standards and regulations.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Lead Technician
Austin Dataline Services
Austin, Texas, United States
07.1999 - 12.2003
- Installation of data and phone networks in commercial businesses.
- Fiber Optics tech at Austin Bergstrom International Airport
- Cost evaluation
- Purchased communications equipment.
- Maintained inventory
- Test Equipment
- JDSU HST-3000 DSL/Copper Tester
- Dynatel 965 Loop Analyzer
- OTDR Optical Fiber Tester
- Dynatel Fault Locator
- T-berd T1 tester
- Voltmeter
- Led troubleshooting efforts for network connectivity issues, ensuring minimal downtime.
Education
Some College (No Degree) - Cisco CCNA
Western Nebraska Community College
Scottsbluff, NEHigh School Diploma - Information And Communication Technology
Gering High School
Gering, NE05-1990
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Flexible and adaptable
- Equipment troubleshooting
- Diagnostic testing
- Troubleshooting
- Testing and evaluation
CCTV
DSL (Digital Subscriber Line)
Network Routers
T-1 / DS1
Wireless Communications
Telecommunications
Fiber Optics
Fire Suppression/Control
Cisco Network Systems
Network Operations Center
TCP/IP
Telephony
VoIP
Access Control
Customer Support/Service
Business Services
Purchasing/Procurement
PBX (Private Branch exchange)
Call Centers
Digital Private Branch Exchange (DBX)
Information Technology & Information Systems
Software Installation
Hardware Repair
Maintenance Services
Technical Leadership
Construction
Network Administration/Management
A/B
Cost Analysis
Inventory Management
Network Protocols
Systems Administration/Management
Certification
- Intrado 911- Core Call Handling and Installation
- Airbus 911- Core Call Handling and Installation
- Shortel VOIP Phone Systems
- Aerial Bucket Training
- CCNA
Community
Scottsbluff, NE, 2011, YMCA youth football coach.
Scottsbluff, NE 2011, Business and Individual Studies
Timeline
Service Technician
Vistabeam Internet
01.2024 - Current
Business Services Tech
Centurylink/Lumen
09.2015 - 10.2023
Video Tech 1
Spectrum Media
12.2014 - 09.2015
Service Technician
Vistabeam Internet
01.2010 - 12.2014
Fire Alarm Systems Technician
Protex Central, Inc
08.2008 - 07.2009
Lead Technician
UTIMCO (University of Texas)
01.2006 - 01.2006
Lead Technician
Electralink, Inc
01.2004 - 05.2008
Lead Technician
Austin Dataline Services
07.1999 - 12.2003
Some College (No Degree) - Cisco CCNA
Western Nebraska Community College
High School Diploma - Information And Communication Technology
Gering High School