Erik McConnell
Normal,IL
Summary
Accomplished leader with a proven track record at La-Z-Boy, enhancing operational efficiency and customer satisfaction. Excelled in team leadership and operations management, driving digital transformation and fostering a high-performance culture. Skilled in customer service and problem-solving, significantly improved client relations and sales outcomes.
Overview
12
12
years of professional experience
Work History
Floating Store Manager
LA-Z-Boy
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Vp of Warehouse Operations
La-Z-Boy/ Hilst Enterprises
05.2021 - 12.2023
- Managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Drove digital transformation efforts within the organization by implementing advanced technology solutions that streamlined workflows and improved customer experience.
Store Manager
LA-Z-Boy/ Hilst Enterprises
09.2016 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Sales Associate
La-Z-Boy/ Hilst Enterprises
04.2012 - 09.2016
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
No Degree - Computer Aided Drafting
Parkland College
Champaign, ILHigh School Diploma -
Paxton Buckley Loda Highschool
Paxton, IL05.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Retail Inventory Management
- Operations Management
- Sales Coaching
Accomplishments
- Lead the Bloomington store to the number 3 store in year over year growth while going through a remodel in 2019
- Improved efficiencies of our warehousing and delivery teams through implementing new routing software, which lead to over $29 million in delivered sales in 2022.
Timeline
Floating Store Manager
LA-Z-Boy
12.2023 - Current
Vp of Warehouse Operations
La-Z-Boy/ Hilst Enterprises
05.2021 - 12.2023
Store Manager
LA-Z-Boy/ Hilst Enterprises
09.2016 - 05.2021
Sales Associate
La-Z-Boy/ Hilst Enterprises
04.2012 - 09.2016
No Degree - Computer Aided Drafting
Parkland College
High School Diploma -
Paxton Buckley Loda Highschool
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