Erik Moles
Santa Cruz,CA
Summary
Experienced Operations Manger with a history of building scalable processes and strong collaborative teams. Creative problem solver seeking an opportunity to contribute to a company's growth and the prosperity of its stakeholders.
Overview
14
14
years of professional experience
Work History
Head of Post Loan Operations
Funding Circle
Denver, CO
11.2022 - 08.2024
- Maintained a low fraud loss percentage as the company's Fraud Prevention Officer.
- Facilitated the funding and transfer of loans to the purchaser.
- Simultaneously led multiple teams, functions, and projects.
Sr. Operations Manager
Funding Circle
Denver, CO
07.2021 - 11.2022
- Sr. Manager and escalation point for multiple operational teams: Financial Crimes, Operations Support, Payment Operations, and Quality Assurance.
- Took over the struggling payment processing team and restored it to a high-functioning team by revamping processes and cross-training personnel.
- Worked with Sr. Leadership to solve problems and create scalable processes and policies.
- Fostered a supportive, collaborative, fun, and hardworking environment.
Financial Crimes and Operations Support Manager
Funding Circle
Denver, CO
01.2020 - 07.2021
- Managed the Financial Crimes Prevention Team through the high volume, volatile, and fraud prone PPP loan program
- Worked with the salesforce team to create a case system that created a smother process and made for better reporting
- Operatioanalized the various regulatory and reporting requirements necessary to be a SBA lender
Loan Operations Manager
Funding Circle
Denver, CO
06.2019 - 03.2020
- Worked cross functionally with other managers to solve daily issues as well as plan for future growth
- Suggested and managed major process changes that significantly shortened the loan process
Loan Operations Team Lead
Funding Circle
San Francisco, CA
11.2017 - 06.2019
- Managed an operations team of 12-15 analysts
- Successfully wound down the loan operations team in San Francisco while simultaneously building a new team in Denver
Sr. Operations Analyst
Funding Circle
San Francisco, CA
03.2017 - 11.2017
- Trained junior analysts
- Suggested and worked with other teams to implement process improvements
Loan Operations Analyst
Funding Circle
San Francisco, CA
09.2015 - 03.2017
- Ensured that all loans were able to be sold to investors
- Created metrics to measured operational efficiency
Secondary Marketing Analyst
Western Banorp
San Jose, CA
07.2010 - 12.2013
- Secured mortgage rate locks by trading MBS securities
- Priced loans and sold them on the secondary market
- Managed risk by analyzing the mortgage process and suggesting improvements
Education
Bachelor of Science - Commerce, Finance
Santa Clara University
Santa Clara, CA06.2010
MBA - International Business
Irish American University
Dublin, Ireland09.2015
Skills
Management
Team Building
Process Implementation
Data Analysis
Risk Mitigation
Prioritization
Strategic Thinking
Problem Solving
Timeline
Head of Post Loan Operations
Funding Circle
11.2022 - 08.2024
Sr. Operations Manager
Funding Circle
07.2021 - 11.2022
Financial Crimes and Operations Support Manager
Funding Circle
01.2020 - 07.2021
Loan Operations Manager
Funding Circle
06.2019 - 03.2020
Loan Operations Team Lead
Funding Circle
11.2017 - 06.2019
Sr. Operations Analyst
Funding Circle
03.2017 - 11.2017
Loan Operations Analyst
Funding Circle
09.2015 - 03.2017
Secondary Marketing Analyst
Western Banorp
07.2010 - 12.2013
Bachelor of Science - Commerce, Finance
Santa Clara University
MBA - International Business
Irish American University
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