Erik Murphy
Fernandina Beach,FL
Summary
Highly motivated Sales Associate with extensive customer service, sales and management experience. Proven track record of driving increased revenue, improving buying experience and customer retention. Organized with budget management, hiring, training and staff oversight.
Overview
19
19
years of professional experience
Work History
Sales
Tom Bush Family Of Dealerships
2022.05 - Current
Part Owner/Manager
9Round Fitness
2020.01 - 2022.03
- Developed sales strategies and coached staff on selling tactics to maintain and increase percentage of membership enrollments.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Trained employees on general procedures, gym rules and duties.
- Set and managed employee work schedules for coverage.
- Reviewed stock counts and ordered items to control inventory.
- Interviewed and hired gym staff for various roles.
Sales & Finance Manager
Seacoast Volkswagen
2016.11 - 2019.12
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Explained very technical financial information to applicants in easy-to-understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Provided same level of care as I did working for Fields Auto Group.
Sales
Fields Auto Group
2013.06 - 2016.01
- Answered sales phone calls and set appointments for customers.
- Conducted test drives and vehicle assessments with customers to promote features and drive sales.
- Contacted and communicated with customers to identify needs and budget requirements.
- Worked with customers throughout buying process.
- Completed outbound phone calls to follow up with customers on messages or questions, after sales and to encourage repeat business.
- Built rapport with customers to create referral base and establish customer network.
- Increased business sales utilizing up-to-date knowledge of all current inventory.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shift Leader & Bookkeeper
Hannaford Supermarket
2005.10 - 2013.01
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Trained new employees and delegated daily tasks and responsibilities.
- Counted money in drawers at beginning and end of each shift.
- Maintained and processed invoices, deposits and money logs.
Education
Associate of Science - Business Administration
Southern Maine Community College
South Portland, ME12.2010
Skills
- Sales process optimization
- Onboard Sales Techniques
- Energy Sales Support
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Data Entry
- Customer Relations
- Problem Resolution
Timeline
Sales
Tom Bush Family Of Dealerships
2022.05 - Current
Part Owner/Manager
9Round Fitness
2020.01 - 2022.03
Sales & Finance Manager
Seacoast Volkswagen
2016.11 - 2019.12
Sales
Fields Auto Group
2013.06 - 2016.01
Shift Leader & Bookkeeper
Hannaford Supermarket
2005.10 - 2013.01
Associate of Science - Business Administration
Southern Maine Community College
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