Erik Olguin
Escondido,CA.
Summary
PERSONAL ASSETS: A goal oriented individual with a desire to learn and exceed in new professional experiences. Discipline and self accountability is held to the highest level of professionalism. Strongly believing in expressing the ability to lead by example as much as being able to follow those that lead us to success. Having a team oriented mentality that will lead to a successful outcome in any and every situation and or case scenario. Communication skills are always held to the highest professional level to ensure that all tasks are accomplished accordingly.
Overview
14
14
years of professional experience
Work History
Care Provider
San Diego IHSS Public Authority
02.2022 - Current
- Maintained clean personal areas.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Supervisor: Candelaria Villa 1-760-213-7100
- IHSS Employment Verification 1-866-351-7722
Sales and Service Specialist
Firestone Auto Care
11.2019 - 10.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Supervisor: Junior Martinez 1-760-975-0270
Member Service Representative
San Diego County Credit Union
05.2019 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Handling teller transactions accurately to insure clear end of day balancing.
- Handling teller transactions accurately to insure clear end of day balancing.
- Assisting over 50 customers daily and helping them with any of their financial needs
- Supervisor: Rosemary Robison 1-877-732-2848
Commercial Manager
O'Reilly's Auto Parts Inc
09.2018 - 02.2019
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Worked hand in hand with other retail location to obtain products in timely manner to satisfy demand.
- Constant communication with delivery drivers to ensure parts and products are being delivered to auto shops in safe and timely manner.
- Increased sales by 80% and bringing new business accounts to store
Teller
J.P. Morgan Chase Bank
10.2017 - 05.2018
- Duties, process all customer banking transactions, deepen existing customer relations
- Insure accurate balancing of cash box, assigned ATM
- Sole Custodian in opening procedure for opening vault
- Dual balancing in cash audit for other cash boxes
- Supervisor: Lisa Hori @1-760-781-1011
Teller
Bank of America, America E. Valley Pkwy Banking Center
11.2010 - 06.2013
- N.A: Bank, to Merchant teller then promoted to SSS, Sales and Service Specialist.Duties and responsibilities as teller: Welcome every customer with an honest and genuine welcome, paying close attention to all transactions, helping and meeting the customer’s needs while still following all proper operational guides and procedures, reviewing all customer account and being able to build rapport and being able to offer customer best products and services that would help them with their financial needs
- Always organized with and accountable for money handling while also keeping balancing at 100%
- Duties and responsibilities as Merchant Teller: As Merchant Teller was Responsible to prepare everyday for business flow and change order demand from incoming and outgoing merchants
- Always keeping station clean and organized and being able to work at a very high pace while still completing all transactions while following all guidelines and procedures
- Knowing all business account types and knowing how to engage in each different account accordingly to the set up of each account
- Always keeping monies highly organized and selling back to vault custodian to ensure I complied with my cash authority limits
- Building rapport with business owners and reviewing their accounts to offer them the best product and services for their business such as loans, credit card and merchant services
- Duties and responsibilities as SSS/ Sales and Service Specialist: As Sales and Service Specialist duties and responsibilities were engage with every customer that entered and left the banking center
- Responsible to be the first and last image that the customers saw and ensure that they were given and treated with a genuine and world first class service
- Engaging with customers at entry with inquiry for their visit and ensure I introduced them to the right specialist
- When not engaging with customer in Lobby I was responsible to assist tellers in transactions and review any given transactions for over right authority and to insure and all operational guidelines and procedures were being followed before finalizing transaction
- Last duty and responsibility was to assist Personal Bankers by assisting and reviewing customer accounts and identifying any and all leads on available products and services for customer to better their financial needs and deepen their relationship with bank
- Reviewing documentations for new account kits and ensuring that all were up to date with regulations
- Time of
Education
No Degree - Real Estate
Real Estate Express
Los Angeles08.2022
COURSE - Justice and Law
ITT TECHNICAL INSTITUTE
Vista, La, CA.undefined
Twin Oaks High School
San Marcos, CA.undefined
San Marcos High School
San Marcos, CA.2001
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Efficient Sales Transactions
- Upselling Products and Services
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Customer Data Confidentiality
- Effective Customer Communication
- Banking Best Practices
- Phone Inquiries
- Banking Regulations
- Cash Control
Languages
Spanish
Native or Bilingual
Timeline
Care Provider
San Diego IHSS Public Authority
02.2022 - Current
Sales and Service Specialist
Firestone Auto Care
11.2019 - 10.2021
Member Service Representative
San Diego County Credit Union
05.2019 - 09.2019
Commercial Manager
O'Reilly's Auto Parts Inc
09.2018 - 02.2019
Teller
J.P. Morgan Chase Bank
10.2017 - 05.2018
Teller
Bank of America, America E. Valley Pkwy Banking Center
11.2010 - 06.2013
No Degree - Real Estate
Real Estate Express
COURSE - Justice and Law
ITT TECHNICAL INSTITUTE
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Twin Oaks High School
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San Marcos High School
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