Erik Ortega
Novato,CA
Summary
Developed strong problem-solving skills in a work environment, ensuring smooth operations and high guest satisfaction. Applied customer service techniques and technical skills in ticketing, concessions and store sales. Looking to transition into new field where these skills can be utilized and further developed.
Overview
2
2
years of professional experience
Work History
Theater Team Member
Cinemark Theaters
11.2023 - 07.2024
- Assisted in maintaining the theaters clean and organized
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- worked on the ticketing systems and concession stands
- Supported team members during busy hours to ensure a good work environment
- was assigned to cleaning duties for the theaters and restrooms
Retail Sales Associate
Kohls Department Store
08.2022 - 05.2023
- My main responsibilities included customer services, online orders, and cashier duties
- Maintained organized merchandise displays
- Processed transactions efficiently using POS systems
- Collaborated with team members to meet daily sales goals and objectives.
Retail Sales Associate
Michaels Arts and Crafts
09.2022 - 04.2023
- Greeted customers and helped with questions and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues
- Organized visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Associate of Science - Business Management
Santa Rosa Junior College
Santa Rosa, California, CA05-2026
High School Diploma -
Terra Linda High School
San Rafael, CA06-2024
Skills
- Cash handling
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Punctual and reliable
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Theater Team Member
Cinemark Theaters
11.2023 - 07.2024
Retail Sales Associate
Michaels Arts and Crafts
09.2022 - 04.2023
Retail Sales Associate
Kohls Department Store
08.2022 - 05.2023
Associate of Science - Business Management
Santa Rosa Junior College
High School Diploma -
Terra Linda High School