Summary
Overview
Work History
Education
Skills
Timeline
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Erik Robson

Gaithersburg,MD

Summary

Driven supervisor skilled in training, leading, and managing teams. Supports business objectives through strategic shift management and proactive team communication. Customer focused leader with strong attention to accuracy and efficiency, and a commitment to team cohesion in order to meet and exceed common goals. Reliable individual proudly offering 23 years of experience fostering client satisfaction through consistent, professional service.

Overview

28
28
years of professional experience

Work History

Facilities Supervisor

Compass Group USA At Astrazeneca
07.2023 - Current
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Evaluated new methods for potential integration into existing processes to enhance efficiency further.
  • Communicated with directors, general managers and facility teams regarding incoming equipment and products to be allocated throughout the facility.
  • Directed teams handling equipment, materials and scientific product to be distributed throughout facility.

Bar Manager

Memories Charcoal House
05.2011 - Current
  • Controlled costs and properly rotated inventory, minimizing waste and moving older products
  • Reduced cost by as much as 20% over one quarter
  • Directly supervised over 25 team members, while working in tandem with other department supervisors, with the goal to fill and deliver orders for customers as accurately and efficiently as possible while providing the highest possible level of service
  • Ensured a safe work environment for employees
  • Maintained compliance with food and beverage regulations to protect customers and minimize bar liability
  • Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
  • Built rapport with beverage distributors to support timely inventory replenishment and favorable costs
  • Counted cash and receipts and completed bank deposits
  • Responsible for tracking monthly purchase orders and accounting.

Shift Lead Manager

Red Lobster
12.2000 - 07.2013
  • Kept operations smooth and professional with consistent opening, closing, and shift change task lists
  • Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
  • Managed facility cleaning, maintenance, and repair needs.
  • Monitored and ensured productivity records were posted; coached and provided corrective action for employees as necessary
  • Provided direct supervision to departments and employees as assigned.

Housekeeping Supervisor

Richfield Nursing Center
08.1996 - 03.2000
  • Coordinated staff schedules to meet forecasted housekeeping needs.
  • Maintained performance by assigning daily work tasks to employees.
  • Assisted in hiring and training new housekeeping employees.
  • Worked with purchasing department to maintain cleaning supply and equipment inventory
  • Established effective cleaning protocols and procedures to meet CDC guidelines
  • Counted and tracked inventory to uphold control standards and budgetary guidelines.

Education

Bachelor of Science - Business Administration Organizational Psychology

Southern New Hampshire University
Hooksett, NH
02.2027

Skills

  • Employee training
  • Supply ordering
  • Scheduling
  • Task prioritization
  • Procedure analysis
  • Analytical thinking
  • Customer Needs Assessments
  • Hospitality and Accommodation
  • Team Leadership
  • Facilities Management
  • MS Office
  • Problem Resolution
  • Organization and Time Management
  • Asset Management

Timeline

Facilities Supervisor

Compass Group USA At Astrazeneca
07.2023 - Current

Bar Manager

Memories Charcoal House
05.2011 - Current

Shift Lead Manager

Red Lobster
12.2000 - 07.2013

Housekeeping Supervisor

Richfield Nursing Center
08.1996 - 03.2000

Bachelor of Science - Business Administration Organizational Psychology

Southern New Hampshire University

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Erik Robson