Erik Rodriguez
El Paso,TX
Summary
Accomplished Flight Attendant with experience in domestic and international commercial flights. Energetic and multilingual, known for always offering an excellent customer experience. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Delta Air Lines
03.2023 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Messaging Tech Support Supervisor
Verizon Wireless
11.2021 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Boosted team performance by developing customer service training materials and conducting service training.
Tech Expert
Verizon Wireless
02.2020 - 11.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Customer Advocate
Verizon Wireless
05.2015 - 02.2020
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Developed and conducted training materials for my peers in order to maximize results in sales
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Multitasking and Critical thinking is an essential part of this position, specially when working with multiple customers at the same time
- Provide an exceptional experience to customers by explaining bill; listening to their needs and solving all their issues in an efficient manner
Store Manager
Boost Mobile
04.2013 - 05.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Business Administration
Strayer University
Washington, DCAssociate of Arts - Education
El Paso Community College
El Paso, TX06.2014
Skills
- Passenger Safety Management
- Preflight Briefings
- FAA Regulations
- Flight Safety
- Emergency Response Coordination
Additional Information
- Honors and Awards August 1, 2018 Call of Fame for Acknowledge the emotion / situation, Call of Fame September 1, 2017, Best of the best award, Description: Award given to top performers for the first two quarters of the year. Issued/Granted By: Verizon Wireless
Timeline
Flight Attendant
Delta Air Lines
03.2023 - Current
Messaging Tech Support Supervisor
Verizon Wireless
11.2021 - 03.2023
Tech Expert
Verizon Wireless
02.2020 - 11.2021
Customer Advocate
Verizon Wireless
05.2015 - 02.2020
Store Manager
Boost Mobile
04.2013 - 05.2015
Business Administration
Strayer University
Associate of Arts - Education
El Paso Community College
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Ravindra DadhichRavindra Dadhich
Managing Director, Operations at Delta Air Lines, IncManaging Director, Operations at Delta Air Lines, Inc
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members