Erik Smothers

Riverview,FL

Summary

Dynamic leader with a proven track record at Erik And Sons LLC, excelling in customer relations and small business operations. Leveraged marketing acumen and negotiation skills to significantly enhance client satisfaction and drive financial growth. Cultivated strong team dynamics, fostering a culture of achievement and superior client service.

Overview

years of professional experience

Work History

Owner / Solar Sales

Erik And Sons LLC

Tampa, FL

06.2021 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Used Car Sales Consultant/ Finance

Coconut Point Honda

Fort Myers, FL

01.2020 - 06.2021

Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
Assisted clients in selecting suitable warranty packages, ensuring complete understanding of coverage and benefits offered.
Delivered comprehensive product presentations, effectively communicating the value proposition to potential buyers.
Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
Generated leads through strategic marketing efforts such as social media advertising and community outreach programs.
Exceeded monthly sales targets consistently, utilizing strong negotiation skills and product knowledge.
Increased customer satisfaction by providing personalized service and addressing specific needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.

Used Car Sales Associate

Nissan of Bradenton

Bradenton, FL

01.2018 - 05.2020

Developed strong relationships with clients, resulting in repeat business and referrals.
Collaborated with the finance department to secure competitive financing options for customers, streamlining the buying process.
Educated customers on warranty options, guiding them towards informed decisions that best suited their needs.
Assisted in maintaining an inviting showroom atmosphere by keeping vehicles clean, organized, and wellpresented.
Enhanced buyer experience by offering test drives and facilitating seamless purchase transactions from start to finish.
Exceeded monthly sales quotas through proactive outreach efforts such as phone calls, emails, and social media engagement with prospective buyers.

Owner/ New York Gold and Diamond

Self Employed

Henrietta, NY

03.2013 - 08.2018

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Evaluated suppliers to maintain cost controls and improve operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Education

Diploma - Tv And Radio Broadcasting

Spencerport High School

Spencerport, NY

06.1997

Skills

Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Marketing

Consulting
Negotiation
Sales Leadership
Sales management
Customer Service

Timeline