Erik Sommerfeld
Oviedo
Summary
Results-driven Imaging Service Supervisor with expertise in process optimization and team collaboration. Proven ability to enhance patient care and staff engagement, ensuring compliance and operational excellence in healthcare settings.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Imaging Service Supervisor
Orlando Health
Lake Mary, FL
08.2006 - Current
- Supervised daily operations to ensure compliance with healthcare regulations and standards.
- Trained and mentored staff on best practices for patient care and service excellence.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Coordinated patient services, ensuring timely resolution of inquiries and concerns.
- Led performance evaluations, providing constructive feedback to support professional development.
- Collaborated with multidisciplinary teams to optimize patient outcomes and satisfaction levels.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Completed bi-weekly payroll for 62 employees.
Clinical Coordinator Radiology
Memorial Regional Medical Center
Hollywood, FL
01.2000 - 07.2006
- Coordinated patient care activities, ensuring alignment with clinical protocols and standards.
- Managed scheduling and staffing for clinical teams to optimize operational efficiency.
- Developed and implemented training programs for new staff, enhancing onboarding processes.
- Facilitated multidisciplinary meetings to improve communication among healthcare providers.
- Led quality improvement initiatives, driving enhancements in patient outcomes and satisfaction.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Supervised and managed daily activities of clinical team consisting of 70 CT Technologist, Sonographers, Nurses, and Support staff.
- Improved patient satisfaction with personalized care coordination, leading to notable increase in positive feedback.
Ct Supervisor
Memorial Regional Medical Center
Hollywood, FL
06.1998 - 06.2000
CT Technologist/Diagnostic Radiologic Technologist
United States Air Force
Tampa, FL
06.1988 - 06.1992
- Operated and maintained advanced CT imaging equipment to ensure high-quality diagnostic results.
- Collaborated with radiologists to interpret imaging findings and optimize patient care pathways.
- Trained junior technologists on best practices for imaging techniques and equipment operation.
- Operated X-ray equipment in the operating room for imaging support.
Education
Bachelor of Science - Radiology
Pima Medical Institute
Tucson, AZ06-2014
Associate of Applied Science - Radiology
Community College of The Air
06-1989
Skills
- Management experience
- Policy enforcement
- Workforce planning
- Supervisory role experience
- Outstanding prioritization skills
- Employee engagement
- Multitasking and organization
- Process optimization
- Complaint resolution
- Coordination
- Customer service
- Team collaboration
- Relationship building
- Product knowledge
- Team development
Certification
American Registry Radiology Technologists 2026
American Registry Radiology Technologists R CT 2026
Excellence Leadership 2011 and 2023
These awards were presented because of outstanding leadership recognized by my peers.
Timeline
Imaging Service Supervisor
Orlando Health
08.2006 - Current
Clinical Coordinator Radiology
Memorial Regional Medical Center
01.2000 - 07.2006
Ct Supervisor
Memorial Regional Medical Center
06.1998 - 06.2000
CT Technologist/Diagnostic Radiologic Technologist
United States Air Force
06.1988 - 06.1992
Bachelor of Science - Radiology
Pima Medical Institute
Associate of Applied Science - Radiology
Community College of The Air