Erik Sorensen
Huntersville,NC
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Door Dash
10.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Inbound General Merch
Target
06.2023 - 12.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Processed customer order, quote, and return transactions and offered additional products and services.
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Generated new and repeat sales by offering timely product, service, and technical information.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
Insurance Agent
TranzAct
09.2022 - 04.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Inbound
Lowes
11.2021 - 09.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Processed customer order, quote, and return transactions and offered additional products and services.
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Inspection Technician
Certus Energy Solutions
01.2020 - 09.2020
- Kept testing instruments and apparatus in good working conditions.
- Followed quality assurance policies and procedures to verify work of production team.
- Rejected unacceptable items and recommended corrective actions.
- Inspected various units using instruments and proper techniques for reliable results.
- Analyzed repeated malfunctions and deviations to trace root causes and assist with preventive measures.
Security Guard
Allied Universal
01.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
35N
Army
08.2017 - 05.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Insurance Agent
Sitel
05.2017 - 12.2017
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Cashier Team Lead
Food Lion
06.2015 - 08.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2015
Skills
- Vehicle Maintenance
- Payment Collection
- GPS Navigation
- Quality Assurance
- Mileage Tracking
- Equipment Operation
- Attention to Detail
- Lifts up to 75 Pounds
- Safe Driving
- GPS and Route Planning
- Heavy Lifting
- Time Management
- Customer Service
- Forklift Operation
- Safe Driving Record
- Roads and Highways Knowledge
- Clean MVR
- Valid Driver's License
- Dependable and Reliable
- Teamwork and Collaboration
Certification
- Fork Lift Certified , Certus Energy Solutions
Aspiring Streamer
I aspire to create a positive and friendly platform where people can feel safe and never judged for their likes and or dislikes. I am all about bringing people together and creating a safe place while also having a good time streaming the game.
Timeline
Inbound General Merch
Target
06.2023 - 12.2023
Insurance Agent
TranzAct
09.2022 - 04.2023
Inbound
Lowes
11.2021 - 09.2022
Delivery Driver
Door Dash
10.2020 - Current
Inspection Technician
Certus Energy Solutions
01.2020 - 09.2020
Security Guard
Allied Universal
01.2019 - 01.2020
35N
Army
08.2017 - 05.2018
Insurance Agent
Sitel
05.2017 - 12.2017
Cashier Team Lead
Food Lion
06.2015 - 08.2017
High School Diploma -
Rocky Mount High School
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