Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erik Steele

Charlotte,NC

Summary

Accomplished Project Manager with 10 years of measured success in building, advising, and maintaining client relationships, while strategically and expeditiously implementing and executing project deliverables. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Project Manager

Rentokil Terminix
03.2023 - 09.2023
  • Aided in Co-location, Consolidation, and Integration of 12 acquired businesses into Rentokil North America umbrella in 6 months.
  • Partnered with Compensation Team to analyze employee salaries for future state pay plan costs, while maintaining confidentiality with employee metadata.
  • Enhanced colleague and customer experience by minimizing business disruption and improving customer service.

Enterprise Project Manager

Press Ganey Associates LLC
06.2019 - 02.2023
  • Facilitated weekly virtual client meetings to collaboratively strategize, develop, coordinate, and implement technical solutions that align with client's vision, mission, and objectives.
  • Elevated user experience by providing ongoing support, conducting training sessions and webinars, making improvements, and communicating system changes consistently.
  • Nurtured collaborative and productive team environment, working simultaneously to foster client relationships.
  • Conducted comprehensive analyses of new business system (Forsta/Confirmit) using Business Process Automation to streamline operations and enhance efficiency.

Regional Project Manager

Press Ganey Associates, LLC
03.2016 - 06.2019
  • Tracked project progress for multiple clients concurrently, with focus on establishing and executing effective project plans, adhering to stringent timelines, and conducting risk assessments.
  • Maintained daily communication with clients to ensure quality of deliverables and compliance with client specifications.
  • Performed analyses on new system of record using Business Process Automation for streamlining and efficiency.
  • Demonstrated respect, professionalism and willingness to help wherever needed.

Mid-Market Project Manager

Press Ganey Associates, LLC
05.2014 - 03.2016
  • Created, designed, and implemented surveys with small-to-medium client groups.
  • Further developed my skills working with clients and within collaborative team environments.
  • Built and managed client project schedules.
  • Completed Professional Development Program, receiving my certification in Lean Six Sigma - White Belt.
  • Achieved highest annual bonus for undertaking and completing most projects in 2018.

Project Coordinator

Press Ganey Associates, LLC
08.2013 - 05.2014
  • Directed clients through survey design process, analyzing and optimizing surveys to focus on solutions tailored to individual client needs.
  • Built online survey sites for user participation and data collection.

Project Team Assistant

Morehead Associates
12.2012 - 08.2013
  • Supported Project Team with organizational tasks, creating, maintaining and entering sensitive client information into databases.
  • Facilitated team building initiatives in Charlotte area.

Education

Bachelor of Science - Marketing

Winthrop University
Rock Hill, SC
05.2013

Skills

  • Project Management
  • Client Success Management
  • Stakeholder Management
  • Customer Relationship Management
  • Business Analyst
  • IT Liaison
  • Quality Assurance
  • Communication Skills
  • Public Speaking
  • Proficiency in MS Product Suite
  • Proficiency in Google Suite

Certification

Google Project Management Professional Certificate

Timeline

Project Manager

Rentokil Terminix
03.2023 - 09.2023

Enterprise Project Manager

Press Ganey Associates LLC
06.2019 - 02.2023

Regional Project Manager

Press Ganey Associates, LLC
03.2016 - 06.2019

Mid-Market Project Manager

Press Ganey Associates, LLC
05.2014 - 03.2016

Project Coordinator

Press Ganey Associates, LLC
08.2013 - 05.2014

Project Team Assistant

Morehead Associates
12.2012 - 08.2013

Bachelor of Science - Marketing

Winthrop University

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