Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erik Tepan

Ossining ,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience the supermarket and aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, safety and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Line Service Technician/ Lead Commercial Aircraft Fueler

MillionAir
07.2021 - 07.2023
  • Service for all internal and external customers by using excellent, in-depth knowledge of company procedures
  • Proper ground handling of aircrafts (aircraft movement, placement, fueling, and storage)
  • Communicating effectively with customers, pilots, and team members
  • Fuel movement (quality control, disposal, paperwork)
  • Aircraft refueling (pumping 6/7k gallons or Jet A, 500gallon Avgas per day)
  • Daily check and upkeep or crew cars and vehicles
  • Facility Maintenance
  • Monthly crew meetings
  • Customer service/promotion of services
  • Also took part in maintaining relations with JetBlue, managing timely refueling and communication with JetBlue representatives. (managed 8/9 flights a day)
  • Documented all operations and managed communication with team members.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.

Dairy Clerk

Decicco & Son's
10.2019 - 06.2021
  • Maintained top-quality department and ensure consistent profit for company
  • Provide upmost customer service to establish a welcoming environment for new and consistent customers
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Handled large dairy section by maintaining section cleanliness, product rotation and displays.
  • Adhered to food safety regulations and guidelines.
  • Inspected equipment and notified appropriate department or store manager of items needing repair.
  • Stayed current with present, seasonal and special promotions.

Grocery Clerk

Mrs. Greens Natural Foods
06.2016 - 10.2019
  • Ensure fluid and functional working environment
  • Tend to all customers with most care and consideration
  • Evaluate stock, rotate, and order products accordingly to guarantee a positive profit.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Pleasantly greeted customers and provided prompt and courteous service.

Education

Associate of Science - Occupational Therapy Assistance

Mercy College
Dobbs Ferry, NY
07.2024

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Teams
  • Aircraft Fueling
  • General Aviation
  • Worksite Safety
  • Active Learning
  • Company Safety Policies
  • Security Standards
  • Great Mechanical Aptitude
  • Customer service specialist

Languages

Spanish
Native or Bilingual

Timeline

Line Service Technician/ Lead Commercial Aircraft Fueler

MillionAir
07.2021 - 07.2023

Dairy Clerk

Decicco & Son's
10.2019 - 06.2021

Grocery Clerk

Mrs. Greens Natural Foods
06.2016 - 10.2019

Associate of Science - Occupational Therapy Assistance

Mercy College

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Erik Tepan