Erik Thalasinos
4458 Hamburg Mill Rd ,NC
Summary
Dynamic Guest Service Manager with a proven track record at Wyndham Garden Hotel, excelling in staff training and operational efficiency. Expert in property management systems and adept at enhancing guest relations, resulting in increased retention rates. Strong leadership and exceptional communication skills drive team success and elevate service quality.
Professional in guest services with strong focus on delivering exceptional experiences and resolving issues efficiently. Known for fostering team collaboration and adapting to changing needs, ensuring smooth operations and guest satisfaction. Skilled in conflict resolution, communication, and multitasking, with knack for building rapport and maintaining high standards. Ready to drive impactful results in dynamic service environment.
Overview
16
16
years of professional experience
Work History
Guest Service Manager
Wyndham Garden Hotel
Greensboro, NC
04.2017 - Current
- Managed daily operations to ensure exceptional guest experiences and satisfaction.
- Trained and mentored front desk staff on service protocols and customer engagement techniques.
- Developed strategies to improve operational efficiency and reduce guest wait times.
- Implemented feedback mechanisms to enhance service quality based on guest reviews.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Analyzed occupancy trends to optimize staffing levels during peak periods.
- Led initiatives to promote hotel services, resulting in increased guest retention rates.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Attended to customer needs, responding to questions, complaints and escalations.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Oversaw lobby operations and concierge services.
- Monitored staff training, scheduling and shift changes.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Maintained and troubleshot hotel property management systems.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
Group Sales Coordinator
Wyndham Garden Hotel Greensboro
Greensboro, NC
06.2023 - 05.2025
- Coordinated group booking processes, ensuring seamless communication between departments.
- Assisted in managing event logistics for corporate and social gatherings.
- Developed and maintained relationships with clients to enhance satisfaction and retention.
- Organized sales presentations and promotional materials for potential clients.
- Provided support during site inspections, showcasing venue features to prospective clients.
- Monitored market trends to identify potential new business opportunities within target demographics or industries.
- Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
- Negotiated contracts with external vendors, securing competitive pricing for services such as catering, audiovisual support, and accommodations.
- Streamlined internal processes for improved team efficiency and communication.
- Forged strategic partnerships with local businesses and organizations to expand reach within the community-increasing exposure for both parties.
- Met monthly sales targets consistently through proactive outreach efforts such as email campaigns, cold calls, and networking events.
- Maintained accurate records of all group bookings, payments, and correspondence using CRM software.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
Receptionist
Mickey's Cafe
Kernersville, NC
02.2012 - 07.2014
- Managed daily operations to ensure exceptional guest experiences and satisfaction.
- Trained and mentored front desk staff on service protocols and customer engagement techniques.
- Developed strategies to improve operational efficiency and reduce guest wait times.
- Implemented feedback mechanisms to enhance service quality based on guest reviews.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Analyzed occupancy trends to optimize staffing levels during peak periods.
- Led initiatives to promote hotel services, resulting in increased guest retention rates.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Attended to customer needs, responding to questions, complaints and escalations.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Oversaw lobby operations and concierge services.
- Monitored staff training, scheduling and shift changes.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Maintained and troubleshot hotel property management systems.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
Bartender
Cooper's
Greensboro, NC
06.2015 - 04.2017
- Provided exceptional customer service by engaging patrons and ensuring a welcoming atmosphere.
- Prepared and served a variety of beverages efficiently, adhering to menu standards.
- Maintained cleanliness and organization of bar area, enhancing operational efficiency.
- Assisted in inventory management, tracking stock levels to ensure availability of popular items.
- Collaborated with kitchen staff to coordinate timely food and drink service during peak hours.
- Trained new bartenders on drink preparation techniques and customer interaction best practices.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales Coordinator
Exxcel Home Renovations
Greensboro, NC
10.2010 - 05.2011
- Coordinated communication between sales team and clients to enhance customer satisfaction.
- Managed scheduling for project timelines, ensuring timely completion of renovations.
- Assisted in preparation of sales proposals, contributing to overall project efficiency.
- Developed training materials for new hires, improving onboarding processes for sales staff.
- Analyzed customer feedback to identify areas for service improvement and strategy adjustment.
- Facilitated collaboration among cross-functional teams to streamline workflow and enhance productivity.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Education
No Degree - History
University of North Carolina At Greensboro
Greensboro, NCHigh School Diploma -
Western Guilford High School
Greensboro, NC06-2006
Skills
- Staff training and development
- Guest accommodations
- Property management systems
- Operations management
- Reservation management
- Exceptional communication
- Complaint handling
- Promotions and marketing
- Schedule coordination
- Business forecasting
- Team management
- Guest relations
- Strong leadership
- Brand standards adherence
- Front desk management
- Reservations management
- MS office
- Hotel operations
- Flexible schedule
- Customer service
- Work Planning and Prioritization
- CRM software
- Shift scheduling
- Operational systems monitoring
- Computer skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Microsoft office proficiency
- Adaptability and flexibility
References
Rick Adams
(410) 977-1699
Gavin Reid
(360) 878-6399
Jerrold Taylor
(404) 966-8215
Travis Canfield
(251) 229-4670
Nancy Ethridge
(336) 254-9491
Cecil Little
(336) 202-1665
Ryne Eichten
(336) 972-9614
Timeline
Group Sales Coordinator
Wyndham Garden Hotel Greensboro
06.2023 - 05.2025
Guest Service Manager
Wyndham Garden Hotel
04.2017 - Current
Bartender
Cooper's
06.2015 - 04.2017
Receptionist
Mickey's Cafe
02.2012 - 07.2014
Sales Coordinator
Exxcel Home Renovations
10.2010 - 05.2011
No Degree - History
University of North Carolina At Greensboro
High School Diploma -
Western Guilford High School