Erik Thornhill
Sacramento,CA
Summary
Multiple-Certified, and Mult-Credentialed Epic Trainer with expertise in delivering impactful training sessions and developing tailored learning materials. Proven track record in enhancing user proficiency and fostering collaborative skills within healthcare teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Epic Trainer
UCSF
San Francisco
07.2015 - Current
- Principal Clin Doc Trainer
- Principal Beacon Trainer
- Deliver training to Inpatient Nursing Staff and Travel Nurses
- Deliver training to Oncology (Beacon) RNs & Providers
- Deliver training to Inpatient Nursing Staff and Travel Nurses
- Deliver training to ancillary roles (PCA, Respiratory Therapist, Dietary, Social Worker)
- Deliver training to ambulatory staff
- Deliver training to ED nurses and technicians. •Coordinated logistics and created participant lists, user IDs, and passwords
- Administered assessments to all class participants
- Participate in Go Lives
- Defined and participated in creating training materials and tip sheets for upgrades
- Assist in the development and implementation of training exercises
- Deliver training to super users
Epic Credentialed Trainer (Consultant)
University of Michigan
Ann Arbor, MI
03.2014 - 07.2014
- Deliver training to staff, including Ambulatory Physicians and nurses, ED physicians,, pharmacists, and various other end users
- Created and delivered training to other trainers
- Create job aides and tip sheets for various roles
- Delivered training for go live support team
- Facilitated Cyber Cafés for end users extended practice
- Delivered comprehensive training sessions on Epic systems to enhance user proficiency.
- Developed and implemented customized training materials to meet diverse learner needs.
- Collaborated with healthcare teams to assess training effectiveness and identify improvement areas.
- Facilitated ongoing support and mentorship for new trainers to ensure consistency in instruction.
Epic Credentialed Trainer (Consultant)
Sutter Health
Sacramento, CA
09.2013 - 07.2014
- Delivered training for various departments within the clinics and hospitals for various roles including physicians, nurses, and other end users.
- Create and deliver training to other trainers
- Support users during go-live of Epic functionality during implementation. (Radiology, OpTime, ED,Ambulatory, Inpatient) •
- Create job aides and tip sheets for various roles
- Delivered comprehensive training sessions on Epic systems to enhance user proficiency.
- Analyzed user feedback to refine training programs and improve knowledge retention rates.
- Led cross-functional workshops to promote best practices in Epic system utilization across departments.
- Coordinated with IT teams to troubleshoot technical issues during training sessions, ensuring smooth delivery.
Epic Credentialed Trainer (Consultant)
Memorial Hospital Miramar
Fort Lauderdale, FL
08.2012 - 07.2013
- Delivered training for five Emergency Departments including physicians, nurses, medics, and other end users
- Delivered training for go live support team •
- Provided support to physicians, nurses, and support staff. Report and/or resolve any technical issues, error messages, printing issues, security problems, enhancement suggestions
- Assisted in the development and implementation of training exercises for ASAP
- Create job aides and tip sheets for various roles
- Delivered training and provided support to physicians on Dragon – Speech Recognition software
- Streamlined onboarding processes for new staff by integrating interactive learning modules into training curriculum.
- Conducted regular audits of user proficiency levels, identifying gaps in knowledge that could be addressed through targeted retraining efforts.
- Demonstrated exceptional time management and organization skills by efficiently coordinating multiple training sessions across various locations simultaneously.
Education
Bachelor of Science - Marketing
Sacramento State
Sacramento, CA06-1991
Skills
- Credentialed in Ambulatory, Clin Doc, ASAP, Beacon, and others
- Go live support in multiple applications
- Effective time management
- Conflict resolution strategies
- Continuous improvement mindset
Certification
- Certified Clin Doc, Epic - Currently
- Certified ASAP, Epic
Timeline
Epic Trainer
UCSF
07.2015 - Current
Epic Credentialed Trainer (Consultant)
University of Michigan
03.2014 - 07.2014
Epic Credentialed Trainer (Consultant)
Sutter Health
09.2013 - 07.2014
Epic Credentialed Trainer (Consultant)
Memorial Hospital Miramar
08.2012 - 07.2013
Bachelor of Science - Marketing
Sacramento State