Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Erik Varela

Freeport,NY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Service-oriented Hospitality Worker known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and time management. Excel in communication, adaptability, and teamwork to enhance guest experiences and support operational goals.

Overview

10
10
years of professional experience

Work History

Lead Bartender

Juniper at the vanderbuilt
Westbury, NY
05.2022 - 01.2025
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.

Server

The terrace at the edition hotel
NYC, NY
01.2018 - 01.2020
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees to perform duties.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Balthazar Bakery
NYC, NY
02.2015 - 08.2018
  • Stayed informed about daily specials, new menu items, promotions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

Some College (No Degree) - Bussines Admin

Nassau Community College
Garden City, NY

Skills

  • Budget monitoring
  • Proficient in mixology
  • Preparing garnishes
  • Health codes compliance
  • Supply restocking
  • Menu development
  • Bar equipment maintenance
  • Foreign language proficiency
  • Wine history
  • Suggestive selling
  • Upselling strategies
  • Drink pairings

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Lead Bartender

Juniper at the vanderbuilt
05.2022 - 01.2025

Server

The terrace at the edition hotel
01.2018 - 01.2020

Server

Balthazar Bakery
02.2015 - 08.2018

Some College (No Degree) - Bussines Admin

Nassau Community College

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Erik Varela