JESSICA SIMMONS
Philadelphia,PA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Dynamic and skilled Bartender with exceptional communication and multi-tasking abilities, seeking a long-term position in an upscale, high-volume restaurant. Committed to delivering high-quality customer service and leveraging my expertise to enhance the guest experience while contributing to a collaborative team environment. Eager to be an asset in a fast-paced setting and help elevate the restaurant's reputation for excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
LEAD BARTENDER
Chase Lounge PHL International
Philadelphia, PA
01.2024 - Current
- Provide an accurate inventory of alcohol, beer, and wine.
- Uphold sanitation and safety standards in the bar area, ensuring adherence to all relevant regulations
- Ensure all drinks are prepared to high standards and maintain consistency in taste and presentation
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
Assistant Manager
Garces Trading Company
Philadelphia, PA
01.2022 - 01.2024
- Actively seek feedback to identify areas for enhancement, driving improvements that elevate the dining experience.
- Ensure accuracy in cash management and payment processing, promoting transparency
- Provide comprehensive training for new hires and ongoing coaching for existing staff to uphold high service standards.
- Completing inventory and running daily reports of sales with the forecast to set up the team to reach goals
- Coordinated team schedules to optimize productivity and workflow efficiency.
- Trained new employees on operational procedures and company policies.
- Monitored inventory levels and managed supply chain logistics effectively.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Prepared bank deposits for accounting purposes on a daily basis.
COCKTAIL SERVER
Hugo's Frog Bar and Chophouse
01.2018 - 01.2021
- Upsold high-profit items to enhance sales
- Maintained extensive menu knowledge regarding item sourcing, ingredients, and cooking methods.
- Resolved guest and employee complaints to customer satisfaction and workplace effectiveness
SERVER/BARTENDER
World Cafe Live
01.2015 - 01.2019
- Arranged and prepared tables and bar for service
- Bussed and reset tables to keep the dining room and work areas clean
- Applied comprehensive knowledge of wine, cider, beer, and cocktails to increase daily beverage sales
- Provided information of current and future events to increase guest return
Education
Psychology -
Penn State University Mont Alto
Medical Assistant -
Pennsylvania Institute of Technology
Skills
- Time Management
- Money Management
- Leadership
- Active Listening
- Teamwork
- Problem-Solving
- Computer & POS System Literacy
- Detail Oriented
- Food Safety Standards
- Strong Communication
- Inventory management
- Sanitation standards
- Sales optimization
- Budget monitoring
- Inventory control
- Supply ordering
- Food handling certification
- Basic accounting
Certification
- Ramp Certification
- ServSafe Certification
Timeline
LEAD BARTENDER
Chase Lounge PHL International
01.2024 - Current
Assistant Manager
Garces Trading Company
01.2022 - 01.2024
COCKTAIL SERVER
Hugo's Frog Bar and Chophouse
01.2018 - 01.2021
SERVER/BARTENDER
World Cafe Live
01.2015 - 01.2019
Psychology -
Penn State University Mont Alto
Medical Assistant -
Pennsylvania Institute of Technology