Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Serena Thurston

Raleigh,NC

Summary

Friendly, detail-oriented professional with 4+ years of experience in customer-facing roles, thriving in fast-paced environments and delivering excellent service. Adept at multi-tasking, organization, and building lasting relationships with diverse audiences. Currently pursuing a degree in Classical Studies with a strong appreciation for literature, research, and cultural history. Eager to bring energy, focus, and people skills to a part-time Library Assistant position at Wake County Public Libraries. Friendly professional experienced in high-volume environments and knowledgeable. Dependable worker with flexible schedule and attention to detail. Resourceful Lead Bartender known for high productivity and efficient task completion. Specialize in mixology, inventory management, and customer service, ensuring smooth operation of bar services. Excel in communication, teamwork, and adaptability, bringing positive energy and seamless collaboration to every shift.

Overview

9
9
years of professional experience

Work History

Lead Bartender

Dram & Draught
Raleigh, NC
10.2020 - 12.2024
  • Led team operations in a high-volume bar setting, mastering multitasking and high-pressure decision-making
  • Built lasting relationships with patrons, contributing to a loyal customer base
  • Memorized and effectively sold from a 800+ bottle inventory, demonstrating strong product knowledge and recall
  • Created memorable, tailored experiences through attentive service and communication

Bartender

Tapp Room
Boone, NC
06.2016 - 07.2019
  • Worked in a fast-paced college bar environment requiring quick thinking and efficiency
  • Maintained a safe, enjoyable atmosphere for staff and guests
  • Upsold menu items through strong product knowledge and customer engagement
  • Gained valuable experience in conflict resolution, time management, and team collaboration

Education

B.A. - Classical Studies

University of North Carolina At Greensboro
Greensboro, NC
04.2025

Associate of Arts -

Caldwell Community College & Technical Institute
Boone
12.2018

Skills

  • Customer Service & Communication
  • Critical thinking
  • Research methods
  • Cultural analysis
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Service-oriented mindset
  • Organization & Time Management
  • Attention to Detail
  • Cultural Competence
  • Creative Problem Solving
  • Visual Design & Event Planning
  • Research & Information Handling

Timeline

Lead Bartender

Dram & Draught
10.2020 - 12.2024

Bartender

Tapp Room
06.2016 - 07.2019

B.A. - Classical Studies

University of North Carolina At Greensboro

Associate of Arts -

Caldwell Community College & Technical Institute
Serena Thurston