Angelica Alvarez

• Developed promotional events and themed nights with management, driving customer engagement and increasing bar attendance.
• Engaged with customers to foster positive experiences at the bar, resulting in repeat patronage and customer loyalty.
• Greeted customers and provided excellent customer service.
• Mentored junior bartenders on drink preparation techniques, enhancing team skillset and service quality.
• Assisted in training new bartenders on workflows and best practices.
• Oversaw inventory management, ordering supplies, and minimizing waste effectively.
• Monitored alcohol consumption to promote responsible drinking practices.
• Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Developed good working relationships with fellow employees through effective communication.

Managed front desk operations, greeting customers and addressing inquiries to enhance satisfaction.

• Resolved customer service issues, ensuring positive guest experiences and fostering customer loyalty.
• Processed cash and card transactions with precision and accountability.
• Trained new employees on cash handling and customer service protocols.
• Oversaw daily administrative tasks, including scheduling and record-keeping.
• Maintained organized office systems to enhance business efficiency.
• Provided mentoring to new hires on company programs and procedures.
• Collaborated with team members to sustain efficient workflow.

• Delivered daily care for young child, ensuring safe transportation from school/daycare and providing attentive supervision
• Managed daily schedules, including meals, naps, and playtime routines.
• Cared for an infant by feeding, diapering, and establishing sleep routines.
• Prepared meals and maintained a structured routine
• Provided attentive care and supervision for children in a safe environment.
• Engaged in regular communication with parents about child development and needs, fostering collaboration and trust
• Built a strong, trusting relationship with the family over time
• Assisted with childcare and household tasks while supporting a mother during pregnancy
• Adapted to family needs with flexibility and reliability
• Regulated children's schedules to balance rest, learning, and play.