Erik Vavra

• Maintained friendly and professional customer interactions.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Consulted customers to boost product sales and services.

• Grew a $0 startup to $3M in 3 years time.

• Oversaw and handled all aspects of 80+ rental equipment assets.

• Improved technician efficiencies by 30% through dispatching and first time visit completions.

• Consistently updated P&L reports to continuously meet company and branch goals.

• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Managed friendly and professional customer interactions.
• Answered customers' questions regarding products, prices, and availability.
• Used CRM software to maintain detailed contact logs and account records.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Set up new accounts, established customer credit and set up payment methods.

• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and offer available solutions.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Resolved customer complaints in professional and timely manner.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Monitored service staff performance and provided feedback for improvement.
• Implemented strategies to increase customer service satisfaction ratings.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
• Utilized safety practices with no complaints or accidents.
• Kept detailed records of field measurements and data.
• Delivered high-quality work by diligently following standard operating procedures.
• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Identified potential problems and prevented equipment failure through performing regular equipment inspections.
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
• Enacted successful repairs by applying technical skills and operations knowledge.
• Collaborated with other field technicians to resolve complex technical issues.
• Communicated with customers to provide updates, gather information and resolve issues.

• Maintained daily, legible DOT log book and submitted corresponding documents.
• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Completed routine maintenance on truck to keep in working order.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.