Erik Villanueva
Bronx,NY
Overview
18
18
years of professional experience
1
1
Certification
Work History
Barista
Boogie Down Grind
03.2024 - Current
- Provided personalized customer service, effectively answering questions while maintaining a warm environment.
- Prepared high-quality beverages and food items while maintaining strict sanitation and quality protocols. Troubleshoot, repair, and maintain high-quality café equipment (La Marzocco Linea) to minimize downtime while ensuring seamless operations.
- Prepared, planned, and completed catering orders for community and business gatherings, Up to 30 hot sandwiches in under 2 hours.
- Trained and mentored new staff, improving overall team performance and consistency.
- Support café management with workflow improvement, menu engineering, and special event planning. Build and hold strong ties with the local community, resulting in customer loyalty and neighborhood engagement.
Head Barista
Little Fish Coffee
03.2021 - 03.2024
- Handled customer concerns in an exceptional manner, resolving issues promptly and professionally. Partnered with management to assess and troubleshoot operational and equipment issues, reducing delays and improving efficiency, creating and serving up to 400 different beverages daily, during peak hours.
- Supported the integration of digital ordering and payment systems, balancing computer hardware with client relations.
- Assisted in creating menus and seasonal product releases to maximize customer engagement and sales. Trained, developed, and managed new staff through collaboration and efficient working relationships.
QC Analyst I
Kauai Coffee Company
10.2020 - 03.2021
- Harvested, processed, and recorded coffee cherry data to ensure product quality and compliance with company specifications.
- Organized data entry and inventory management of green beans, maintaining precise records for the shipping and production teams.
- Worked collaboratively with warehouse staff to optimize shipping operations and obtain timely order completion. Assisted with equipment inspection and maintenance, ensuring smooth functioning during the peak harvest season.
Barista/Shift Lead
Starbucks Coffee Company
10.2007 - 09.2020
- Delivered consistently outstanding customer service in a fast paced, high volume setting, completing up to 67 transactions an hour during peak times.
- Maintained equipment and workstations, performing troubleshooting and basic repairs to minimize service disruptions.
- Helped customers with troubleshooting online ordering systems and technical issues with Starbucks Rewards and payment systems.
- Assisted management in training programs, assisting with improved onboarding and team performance.
- Received 2018 Q3 Partner of the Quarter for outstanding service and partnership.
Skills
- Hardware & Software Troubleshooting
- Networking
- VPNs, and Proxies
- Remote Access & Virtual Machines
- Systems Administration & Directory Services
- Customer Service Excellence
- Training & Coaching New Staff
- Workflow Optimization & Team Collaboration
- Time Management
- Written and Verbal Communication
- Interpersonal Skills
- Exceptional customer service
- Problem-solving
- Espresso machine operation
Certification
- CompTIA A+ ce Certificate (August 2025)
- Google IT Support Certification (December 2023)
- Certified Barista Trainer, Starbucks Coffee Company - 2017
- Completed 10 years, Starbucks Coffee Company - 2017
Timeline
Barista
Boogie Down Grind
03.2024 - Current
Head Barista
Little Fish Coffee
03.2021 - 03.2024
QC Analyst I
Kauai Coffee Company
10.2020 - 03.2021
Barista/Shift Lead
Starbucks Coffee Company
10.2007 - 09.2020