Erik Williams
Pearland,TX
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Specialist
Edison Chouest Offshore | C-Innovation
04.2012 - Current
- Delivered end-to-end IT support, including troubleshooting, system maintenance, and software/hardware management, for both corporate and offshore environments
- Developed customized Power BI reports to help project managers efficiently pull data from multiple SharePoint sources, streamlining decision-making
- Developed training videos to assist employees on new technologies, increasing competency levels across the organization.
- Conducted employee training on IT policies, security protocols, and software applications to enhance compliance and productivity
IT Supervisor
FTO Services
03.2013 - 03.2017
- Designed and implemented IT infrastructure for joint venture between Edison Chouest Offshore and FMC Technologies
- Deployed and managed Windows Server environments, handling Active Directory administration for users, computers, and group policies
- Developed offshore IT solutions, including vessel management system integration and bandwidth optimization
- Implemented cloud-based help desk ticketing system, improving IT support efficiency and response times
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels
- Developed comprehensive training programs for new hires, ensuring smooth onboarding experience
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
Field Technology Specialist
FedEx Office
04.2010 - 05.2012
- Provided IT support across multiple locations, ensuring system reliability
- Installed, upgraded, and maintained network hardware and software
- Assisted in software testing and troubleshooting
Customer Assistant & Home Theater Specialist
Best Buy
11.2007 - 06.2010
- Specialized in high-end consumer sales and home automation solutions
- Assisted outside sales teams in securing commercial contracts
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- Consistently achieved performance metrics through proactive selling techniques and excellent client relationship management.
Store Manager
RadioShack
10.1998 - 02.2006
- Managed store operations, increasing profitability by 20% year over year
- Led sales initiatives for corporate clients
- Coordinated technology support efforts for government agencies
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Skills
- Windows Server , Azure, Active Directory
- Asset management, Mobile Device Mgmt
- Office 365, SharePoint Admin, Power Bi
- Help desk support
- Network Administration
- Project Management
- Cloud IT Solutions
- Remote desktop support
- Active listening
- Business Development
Certification
- Apple Certified Support Professional (ACSP) - Apple.
- CompTIA Certification
Languages
Spanish
Limited Working
Software
SharePoint
Power BI
Power Automate
Timeline
IT Supervisor
FTO Services
03.2013 - 03.2017
IT Specialist
Edison Chouest Offshore | C-Innovation
04.2012 - Current
Field Technology Specialist
FedEx Office
04.2010 - 05.2012
Customer Assistant & Home Theater Specialist
Best Buy
11.2007 - 06.2010
Store Manager
RadioShack
10.1998 - 02.2006
- Apple Certified Support Professional (ACSP) - Apple.
- CompTIA Certification
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