Stanley A. Smith
North Jackson,Ms.
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
IT Specialist
02.2023 - Current
- Jackson, Ms $81,000 per year; 40 hours per week, assigned to category X and 1 airport I provide tier 2-3 technical support to the end-users
- This role requires me/all individuals defined as filling this function to have the access/privileges over the system/platform(s) as listed below
- The EUS Tier 2 technical support is a requirement of this IMPACT position therefore the ability to logon end-user workstations with local administrative privileges, the ability to add/remove computers from the domain and to add/remove printers from their designated field office servers is a requirement to fulfill the contractual requirements
- Provides accurate and timely technical and functional support to users who have requested assistance through the IT support ticketing system Remedy maintains tracking and resolutions, installs, configures, troubleshoots, and maintains hardware and software adhering to information security/assurance policies, principles, and practices in the delivery of customer support services Setting up desktops and laptops racking switches, and routers
- Repairing, removing, replacing and troubleshooting faulty hardware and software Configuring network settings, mapping printers, re-imaging computers and adding them onto the domain Work with team members to address problems beyond the scope of regular maintenance.
IT Specialist
CACI TSA IMPACT
02.2020 - 02.2023
- 78000 per year; 40 hours per week, Provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over
- Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
- Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
- Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
- Documents all changes in Remedy ticketing system to ensure all asset and configuration information is up to date
- Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment
- Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
- Recommends through CACI management customer service and IT process support enhancements, researching and recommending new technologies and procedures
- Provides technical guidance for directing and monitoring information systems operations.
IT Specialist
FLETC TSA Academy Glenn Co Georgia
02.2019 - 02.2020
- 74,000 per year; 40 hours per week, Provides technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over
- Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
- Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
- Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
- Documents all changes in Remedy ticketing system to ensure all asset and configuration information is up to date
- Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment
- Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
- Recommends through CACI management customer service and IT process support enhancements, researching and recommending new technologies and procedures
- Provides technical guidance for directing and monitoring information systems operations
- Obsidian
IT Specialist
10.2018 - 02.2019
- Supporting TSA
- Glynco, Ga Airport $73,000 per year; 40 hours per week, Setting up desktops and laptops racking switches, and routers Repairing, removing, replacing and troubleshooting faulty hardware and software Configuring network settings, mapping printers, re-imaging computers and adding them onto the domain Work with my team members to address problems beyond the scope of regular maintenance Support other technician team members and perform regular software backups, deploy security updates, along with re-imagining Lecture co-workers about adhering to the company's policies Analyzed and fix network-related problems Provides Active Directory other system account support, connectivity client support, client application support for various devices; and remains current with changing IT technologies Provides accurate and timely technical and functional support to users who have requested assistance through the IT support ticketing system Serves as a principal point of contact for resolving customer questions or problems concerning IT automation systems, software and/or hardware problems, password security, Provides accurate and timely technical and functional support to users who have requested assistance through the IT support ticketing system
- Maintains problem tracking and resolutions, installs, configures, troubleshoots, and maintains hardware and software adhering to information security/assurance policies, principles, and practices in the delivery of customer support services
- Apex Supporting the Navy/HP NGEN Enterprise Windows 10 Deployment Project
Desktop Support Technician
03.2018 - 01.2019
- Traveling Tech (Base out Apex Head Quarters Virginia.) $56,000 per year; 40 hours per week, Setting up desktops and laptops, setting up switches, routers, access points Repairing, removing, replacing and troubleshooting faulty hardware and software Configuring network settings, mapping printers, re- imaging computers and adding them onto the domain Work with my lead and other team members to address problems beyond the scope of regular maintenance Support other technician team members and perform regular software backups, deploy security updates, along with re-imagining Lecture co-workers about adhering to the company's policies Analyzed and fix network-related problems Provides Active Directory other system account support, connectivity client support, client application support for various devices; and remains current with changing IT technologies etc
- Serves as a principal point of contact for resolving customer questions or problems concerning IT automation systems, software and/or hardware problems, password security violations, and network troubles
- Performs customer support services, including installation and configuration of hardware and software for personal computer equipment; troubleshooting, customer assistance and desk side instructions in response to customer requirements
- Provides accurate and timely technical and functional support to users who have requested assistance through the IT support ticketing system
- Maintains problem tracking and resolutions, installs, configures, troubleshoots, and maintains hardware and software adhering to information security/assurance policies, principles, and practices in the delivery of customer support services.
Desktop Support Technician, Installation Technician
The Select Group, US Marine Corps
01.2018 - 03.2018
- DXC Supporting the USMC/HP NGEN Enterprise Windows 10, $56,000 per year; 40 hours per week, Provided first level support for the, (USMC) Windows 10 migration, hardware deployment, and tech refresh; supported the NGEN Contract Marine Corp Installation West (MCIWEST) at USMC base Camp Lejeune, NC Installed and configured data migration of over 100 Win7 workstations to Win10
- Participated in device configuration and upgrade of client endpoint devices routers switches access points
- Assisted
- Help Desk personnel with trouble tickets due to back-log Diagnosed, troubleshot, and resolved a range of software, hardware and connectivity issues Documented, backed up, and restored end user personal data; ensured 100% accuracy Ability to work effectively on an individual basis or as part of a team
Desktop Support Technician
US Marine Corps
12.2017 - 01.2018
- Traveling Tech
- Apex Supporting the USMC/HP NGEN Enterprise Windows 10 Deployment Project $53,000 per year; 40 hours per week, Provided first level support for the, (USMC) Windows 10 migration, hardware deployment, and tech refresh; supported the NGEN Contract Marine Corp Installation West (MCIWEST) at USMC base Camp Lejeune, NC Installed and configured data migration of over 100 Win7 workstations to Win10
- Participated in device configuration and upgrade of client endpoint devices routers switches access points
- Assisted
- Help Desk personnel with trouble tickets due to back-log Diagnosed, troubleshot, and resolved a range of software, hardware and connectivity issues Documented, backed up, and restored end user personal data; ensured 100% accuracy Ability to work effectively on an individual basis or as part of a team
Desktop Support Technician
Xpert Vantage/ HCL Entergy New Orleans
10.2017 - 12.2017
- Traveling Tech $72,000 per year; 40 hours per week, Setting up desktops and laptops Repairing, removing, replacing and troubleshooting faulty hardware and software Configuring network settings, mapping printers, re-imaging computers and adding them onto the domain alone with racking switches, routers, AP’s Work with my lead and other team members to address problems beyond the scope of regular maintenance Support other technician team members and perform regular software backups, deploy security updates, along with re-imagining Lecture co-workers about adhering to the company's policies
- Enterprise Information Services, Inc, CoSolution Inc supporting Navy (SPAWAR)
IT Specialist
Apex
08.2017 - 12.2017
- Airport $54,000 per year; 40 hours per week, Setting up desktops and laptops racking switches, and routers Repairing, removing, replacing and troubleshooting faulty hardware and software Configuring network settings, mapping printers, re-imaging computers and adding them onto the domain Work with my team members to address problems beyond the scope of regular Maintenance Support other technician team members and perform regular software backups, deploy security updates, along with re-imagining Lecture co-workers about adhering to the company's policies Analyzed and fix network-related problems Provides Active Directory other system account support, connectivity client support, client application support for various devices; and remains current with changing IT technologies Provides accurate and timely technical and functional support to users who have requested assistance through the IT support ticketing system Serves as a principal point of contact for resolving customer questions or problems concerning IT automation systems, software and/or hardware problems, password security violations, and network troubles
- CSRA supporting the Department of Homeland Security
Computer Operator III Service
01.2017 - 09.2017
- Desk $54,000 per year; 40 hours per week, Provides direct I.T assistance to civilian and Marine customer, Takenownership of user problems and follows up on the status of problems on behalf of the user and communicates progress in a timely manner escalating unresolved incidents to the next level support team in order to maintain a high degree of customer service for all support inquiries and adhere to all service management principles
- Receiving, logging and managing phone calls and emails from customers regarding Incident and Service Request related problems from in-house software on the GCSS System Provides Active Directory other system account support, connectivity client support, client application support for various devices; and remains current with changing IT technologies Provides accurate and timely technical and functional support to users who have requested assistance through the IT support ticketing system
- Apex/CSRA Supporting TSA
Desktop Support Technician
07.2016 - 08.2017
- Traveling Tech $54,000 per year; 40 hours per week, Setting up desktops and laptops, racking switch, routers Repairing, removing, replacing and troubleshooting faulty hardware and software Configuring network settings, mapping printers, re-imaging computers and adding them onto the domain Work with my lead and other team members to address problems beyond the scope of regular maintenance Support other technician team members and perform regular software backups, deploy security updates, along with re-imagining Lecture co-workers about adhering to the company's policies Analyzed and fix network-related problems
Security Advisor
Marine Corps
06.2015 - 07.2016
- Reported directly to the Marine Forces
- Reserve/Marine Forces North Cyber Security Branch Head on all cyber security issues involving information assurance, for all operational General Service system and network within MARFORRES infrastructure Support the, and maintain responsibility for accomplishing user Identity Vetting, verifying that the user has a
- Secret clearance and a need for a SIPRNET token Collect, verify, and submit information provided by potential subscriber, which is to be entered into public key certificates Review and become familiar with all documentation that governs job responsibilities HP NGEN Enterprise System Administrator Revoke, suspend, or restore PKI ClassDodd certificates immediately upon request Register as a Trusted Agents (TA) and Super- Secret Trusted Agent (SSTA) at various local command locations to help facilitate the actual PKI certificate issuance and assist Trusted
- Agents and users with downloading Dodd certificates onto tokens I assist users in clearly defining their requirements in regards to maintaining and safeguarding the SIPRNET token and participate in researching in-house records, reference materials, and manuals and automated database at managers' request
- Conduct services of opening and closing Remedy Tickets, correlate events and incidents for management of Information Technology Services
- Provides Active Directory other system account support, connectivity client support, client application support for various devices; and remains current with changing IT technologies Provided customer and network administration services.
Education
Active Top Secret Certification: Comptia- Security+ COMP001021118929 Cisco CCNA CSCO14425635 ITIL V4 998002391546351 Microsoft Technology Associate MTA & MCP 11136790 - Computer Information Technology, Information System Technology
Delgado Community College, Tech Regional Training Institution Military School
New Orleans, Sacramento, La, CaliforniaSkills
- IT Management- Customer Service- Problem Solving- Network Security-Cybersecurity-
- Powershell -Group Policy-Active Directory-Analytical Skills- Windows Server- Voice over IP-(VOIP)-
- Incident Response-Communication-Project Management- Solarwinds NPM-Cisco IOS- Azure Active
- Directory- Microsoft Azure-Information Security- Authentication- Technical Support-Troubleshooting-
- Network Administration- System Administration Network Infrastructure- IT Hardware Support
Timeline
IT Specialist
02.2023 - Current
IT Specialist
CACI TSA IMPACT
02.2020 - 02.2023
IT Specialist
FLETC TSA Academy Glenn Co Georgia
02.2019 - 02.2020
IT Specialist
10.2018 - 02.2019
Desktop Support Technician
03.2018 - 01.2019
Desktop Support Technician, Installation Technician
The Select Group, US Marine Corps
01.2018 - 03.2018
Desktop Support Technician
US Marine Corps
12.2017 - 01.2018
Desktop Support Technician
Xpert Vantage/ HCL Entergy New Orleans
10.2017 - 12.2017
IT Specialist
Apex
08.2017 - 12.2017
Computer Operator III Service
01.2017 - 09.2017
Desktop Support Technician
07.2016 - 08.2017
Security Advisor
Marine Corps
06.2015 - 07.2016
Active Top Secret Certification: Comptia- Security+ COMP001021118929 Cisco CCNA CSCO14425635 ITIL V4 998002391546351 Microsoft Technology Associate MTA & MCP 11136790 - Computer Information Technology, Information System Technology
Delgado Community College, Tech Regional Training Institution Military School
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