Erik Williamson
Orlando
Summary
Experienced in delivering distinctive guest experiences aligned with brand values, ensuring attentive service and prompt resolution of guest needs. Collaborated effectively with kitchen staff to enhance service efficiency and guest enjoyment through appropriate accommodations and right-selling strategies. Led training initiatives for service staff, focusing on company culture and performance excellence to foster team cohesion. Coordinated with hotel management to provide luxury accommodations for VIP guests, optimizing service standards based on hotel bookings and seasonal demands.
Overview
11
11
years of professional experience
Work History
Server
Capital Grille
Orlando
06.2019 - Current
- Delivered Exceptionally Distinctive Guest Experiences (EDGE), aligned with the brand's core values; providing attentive service and promptly addressing guest needs, enhancing overall satisfaction.
- Collaborated with kitchen staff and chefs to ensure appropriate "right-selling" and accomodations, maintaining high standards of service efficiency and guest enjoyment.
- Lead and trained service staff on company culture, continued development of skills, and focused on fostering team cohesion and performance excellence.
Server
Venetian Chophouse
Orlando
05.2015 - 05.2019
- Focused on working in tandem with Hotel services to ensure guest satisfaction from the time they checked in.
- Worked directly with Hotel management to provide luxury accomodations to VIP guests.
- Coordinated efforts with service staff, both in the restaurant and in the Hotel as a whole based on the Hotel's current bookings, time of year, and standards of service.
Education
Gallo Wine Academy
06.2019 - 07.2019
Microsoft Office/Adobe Suite Certifications - Graphic And Digital Design
Technical Education Center of Osceola
Kissimmee, FLSkills
- Guest experience management
- Service efficiency
- Team leadership
- Staff training
- VIP guest services
- Accommodation coordination
- Cross-department collaboration
- Food, Wine, and Liquor knowledge
- Capital Grille's EDGE training
Timeline
Server
Capital Grille
06.2019 - Current
Gallo Wine Academy
06.2019 - 07.2019
Server
Venetian Chophouse
05.2015 - 05.2019
Microsoft Office/Adobe Suite Certifications - Graphic And Digital Design
Technical Education Center of Osceola