Erika ayala
The Bronx,NY
Summary
Dynamic Cook Supervisor with Delaware North, recognized for enhancing customer satisfaction through effective menu improvements and prompt complaint resolution. Skilled in food safety and garnishing techniques, I excelled in managing high-volume food preparation while fostering team productivity and collaboration. Committed to culinary excellence and continuous self-improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cook Supervisor
Delaware North
10.2020 - Current
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
- Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Lead Line Cook
Aramark
03.2019 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Assisted executive chef in menu planning by researching current culinary trends and suggesting unique flavor combinations.
- Continuously practiced self-evaluation and sought feedback from supervisors to identify areas for improvement, ultimately enhancing overall performance as a lead line cook.
- Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
- Received recognition for outstanding performance in maintaining a clean, organized workspace that met health department guidelines.
Education
Culinary Arts - Culinary
Star Career Academy
154 W 14th St, New York, NY 1001110-2016
Skills
- Garnishing techniques
- Food trends awareness
- Kitchen safety
- Food preparation
- Food safety
- Pasta making
Certification
- Licensed foodhandlers
Languages
Spanish
Native or Bilingual
Timeline
Cook Supervisor
Delaware North
10.2020 - Current
Lead Line Cook
Aramark
03.2019 - Current
Culinary Arts - Culinary
Star Career Academy