Erika Azcui Lopez Videla
Manassas,VA
Summary
Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. front desk rep with talent for costumer service and inner office operarions. Strong knowledge of hospitality. Communicative and team-oriented with proficiency in synexis and OPera . Proven history of fostering proefient to meet team, individual and management objectives.
Overview
8
8
years of professional experience
Work History
Chiropractic Office Assistant
Poulin Chiropractic
07.2022 - 05.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
Front Desk Receptionist
Microtel Hotel
03.2020 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Chiropractic Office Assistant
Advanced Health Professionals
09.2019 - 01.2021
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Directed patients to exam rooms to prepare for examination and treatment.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Identified problems and planned solutions using multidisciplinary approach to improve performance.
- Collaborated with members of health care team to coordinate and implement plans for patient care.
Front Desk Receptionist
Super 8 Hotel
04.2016 - 07.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Drafted professional business documents, spreadsheets and correspondence.
- Directed visitor security screening before allowing entry.
- Assisted staff and executives with special projects.
- Greeted visitors to provide information and direct to appropriate personnel.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Directed clients and guests to correct departments, rooms and staff members.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Trained 5 employees on synexis PM and answered employee technological questions.
- Worked with office manager to attain operational goals.
Front Desk Receptionist
Super 8 Hotel
02.2015 - 03.2016
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted staff and executives with special projects.
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained office equipment, scheduling service to repair issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Scheduled and confirmed appointments.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments and updated accounts to reflect balance changes.
- Welcomed large volume of guests and improved overall customer service.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Directed clients and guests to correct departments, rooms and staff members.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
Education
Some College (No Degree) - Law (Pre-Law)
UNICEN
LA PAZ - BOLIVIAHigh School Diploma -
UNIDAD EDUCATIVA ESTEBAN BERTOLUSSO
LA PAZ - BOLIVIASkills
- Attention to Detail
- ICD-10 Coding
- Problem-Solving
- Phone and Email Etiquette
- Written and Verbal Communication
- Patient Flow
- Computer Skills
- HIPAA Compliance
- Patient Relations
- Multitasking and Organization
- Appointment Scheduling
- Cleaning and Sanitizing
- Medical Records Maintenance
- Customer Service
- Verbal and Written Communication
- Detail-Oriented
Timeline
Chiropractic Office Assistant
Poulin Chiropractic
07.2022 - 05.2023
Front Desk Receptionist
Microtel Hotel
03.2020 - 04.2021
Chiropractic Office Assistant
Advanced Health Professionals
09.2019 - 01.2021
Front Desk Receptionist
Super 8 Hotel
04.2016 - 07.2019
Front Desk Receptionist
Super 8 Hotel
02.2015 - 03.2016
Some College (No Degree) - Law (Pre-Law)
UNICEN
High School Diploma -
UNIDAD EDUCATIVA ESTEBAN BERTOLUSSO
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