Erika Baglioni
Middletown,CT
Summary
Positive attitude and emphasis on teamwork and problem solving to create a positive customer service experience for each patron. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Food Service Worker/Assistant Manager
P&M Fine Foods
04.2022 - Current
- Managed day-to-day operations, including staff scheduling and inventory management
- Recruit, train, and supervise staff members, fostering a positive and productive work environment
- Provide guidance and support to achieve service excellence
- Ensure exceptional guest satisfaction by maintaining high-quality service standards, handling guest inquiries or complaints effectively, and continuously seeking opportunities to enhance the dining experience
- Assisted weekly ordering with food suppliers.
Food Service Worker/ Waitress
Half Moon Coffee And Grille Café
06.2021 - 05.2022
- Provided attentive service to guests, anticipating their needs and preferences
- Managed cash transactions and processed payments using POS systems
- Upheld food safety and sanitation guidelines throughout shifts.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Worker/ Cashier
Chartwell At Quinnipiac University
11.2016 - 12.2019
- Managed cash transactions accurately and efficiently
- Provided excellent customer service, addressing inquiries and resolving issues
- Trained new cashiers on company procedures and protocols.
Manager
Brunello Pizza Bar LLC
01.2014 - 01.2016
- Manage daily restaurant operations, including staff supervision, scheduling, inventory management, and quality control
- Conduct regular staff training sessions to ensure adherence to company policies, improve service quality, and promote a positive work environment
- Foster strong relationships with vendors and suppliers to negotiate favorable contracts, ensuring timely deliveries and cost-effective procurement of goods.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
North Haven High School
North Haven, CT2011
Skills
- Excellent Communication
- Organization and Time Management
- Time Management
- Multitasking Abilities
- Dependable and Responsible
- Team building
Volunteer Experience
05/2012, 05/2014, American Heart Association, Assisting in setting up and executing Greater New Haven Heart Walk., Fundraised by reaching out to potential donors.
Timeline
Food Service Worker/Assistant Manager
P&M Fine Foods
04.2022 - Current
Food Service Worker/ Waitress
Half Moon Coffee And Grille Café
06.2021 - 05.2022
Food Service Worker/ Cashier
Chartwell At Quinnipiac University
11.2016 - 12.2019
Manager
Brunello Pizza Bar LLC
01.2014 - 01.2016
High School Diploma -
North Haven High School
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