Shante Kemp
Raleigh,NC
Summary
Driven Assistant Food Service Manager with expertise in food safety compliance, inventory management, and staff leadership. Proven ability to streamline operations and enhance customer satisfaction.
Detail-oriented food service professional with over 8 years of experience in optimizing operational processes and ensuring compliance with health and safety standards. Known for fostering strong relationships with staff and enhancing meal quality to elevate student satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Assistant Food Service Manager
Wake County Public Schools
02.2018 - Current
- Developed and implemented strategic plans to optimize resource allocation across departments.
- Coordinated communication between administration, faculty, and parents to foster collaborative environments.
- Streamlined scheduling processes, reducing conflicts and improving service delivery timelines.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised daily operations of food service programs, ensuring compliance with health and safety standards.
- Developed and implemented inventory management processes to reduce waste and enhance efficiency.
- Led initiatives to improve meal quality and presentation, increasing student satisfaction rates.
- Collaborated with school administration on nutrition education programs promoting healthy eating habits.
- Managed vendor relationships, negotiating contracts to ensure cost-effective procurement of supplies.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over 400 guests.
- Oversaw training of more than 3 team members.
Sales Associate
Belk
11.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Collaborated with team members to optimize store layout for improved customer flow.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
Janitor
Kimco Staffing
08.2020 - 11.2020
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with safety standards.
- Operated cleaning equipment, including floor buffers and industrial vacuums, to enhance efficiency.
- Monitored stock levels of cleaning supplies and reported shortages to management promptly.
- Conducted routine inspections of facilities to identify maintenance needs and initiate repairs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Dietary Server/Utility Worker
WakeMed Raleigh Campus
03.2015 - 02.2018
- Delivered high-quality meal service to patients, ensuring dietary needs and preferences were met.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Maintained cleanliness and organization of dining areas in compliance with health regulations.
- Assisted in training new dietary servers on standard operating procedures and customer service practices.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Delivered exceptional meal service to patients, ensuring dietary needs were met with precision.
Food Service Cook
Heartfields Assisted Care Facility
09.2012 - 05.2014
- Prepared and cooked nutritious meals according to dietary guidelines for residents.
- Collaborated with nutritionists to create customized meal plans for individual dietary needs.
- Maintained cleanliness and organization of kitchen facilities, ensuring compliance with health regulations.
- Supervised kitchen staff, providing training on food preparation techniques and safety protocols.
- Developed seasonal menus that enhanced resident satisfaction and promoted variety in dining options.
- Implemented inventory management practices, reducing waste through efficient stock rotation and ordering processes.
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Streamlined food preparation processes by effectively organizing workstations and utilizing time management skills.
Cook
Lakeside Medical Center
03.2007 - 01.2012
- Prepared diverse menus for patients with specific dietary requirements.
- Streamlined food prep processes, increasing efficiency and reducing waste.
- Monitored cooking times and temperatures to ensure quality and safety standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Glades Central High
Belle Glade, FL06-2001
Skills
- Food safety compliance
- Inventory management
- Menu planning
- Point of sale systems
- Customer service
- Staff leadership
- Health inspections
- Production record
- Kitchen operations management
- Reliable and responsible
- Attention to detail
- Excellent communication
- Critical thinking
- Money handling
- Adaptability and flexibility
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Certification
- serve safe Training - 72 hours
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Belk
11.2024 - 01.2025
Janitor
Kimco Staffing
08.2020 - 11.2020
Assistant Food Service Manager
Wake County Public Schools
02.2018 - Current
Dietary Server/Utility Worker
WakeMed Raleigh Campus
03.2015 - 02.2018
Food Service Cook
Heartfields Assisted Care Facility
09.2012 - 05.2014
Cook
Lakeside Medical Center
03.2007 - 01.2012
High School Diploma -
Glades Central High