ERIKA BAGLIONI
Middletown,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Food Service Worker/Assistant Manager/ Customer Service
P&M Fine Foods
04.2022 - Current
- Performing cashier duties, answered phone orders during a busy lunch rush
- Mastered the Backoffice of the POS System Spot On
- Making the Schedule for the employees
- Problem-solving and leadership skills and working with a team
- Ordered supplies from venders when the store was running out
- Made sandwiches for customers
- Open and close duties
- Assisted the owner in as much as possible to help run a busy deli.
Food Service Worker/ Waitress
Half Moon Coffee and Grille Café
06.2021 - 05.2022
- Great communication and having a positive attitude when working closely with customers
- Being able to listen carefully to ensure customers get the proper food
- Great recollection of the menu or specials
- Having mathematical skills and counting out money to customers when why get the bill
- Having good time management to deliver food properly.
Food Service Worker/ Cashier
Chartwell At Quinnipiac University
11.2016 - 12.2019
- Performs cashier duties including food service work for over 2 thousand students.
Food Expo/Cashier
Ah-Beetz New Haven Pizza
02.2013 - 11.2016
- Expedite food to customers
- Answer phones for food order
- Used POystem
Manager
Brunello Pizza Bar LLC
01.2015 - 01.2016
- Prepared excellent espresso and espresso coffee drinks as well as brewed coffee drinks, managed front counter training for new employees including POS system training, teaching new employees how to make coffee drinks, and showing new employees the store work by the standards given by the owner or higher up
- Maintained inventory and ensured food quality, established guidelines for baked goods product line, developed successful new menu
- Very experienced in techniques preparing gourmet coffees
- Maintained cleanliness, staffed front counter to receive customer payments and deliver products
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Sales Representative
BJ's Wholesale Club
06.2014 - 08.2014
- Engaged with customers in a sincere and friendly manner
- Recommended merchandise to customers based on their needs and preferences.
Club Promotor/Administrator
Jokers Wild Entertainment
07.2013 - 04.2014
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
Sandwich Artist
Subway
05.2012 - 07.2013
- Assist Subway Customers with orders
- Prepare food to customer specifications
- Operate Cash Register
Intern
American Heart Association
06.2012 - 08.2012
- Responsible for making phone calls to solicit donations for American Heart Association
- Filed documents
- Assist with various fundraising activities
Make Up Artist
Merle Norman Cosmetics
04.2011 - 12.2011
- Engaged with customers in a sincere and friendly manner
- Responded to customer questions and requests in a prompt and efficient manner
- Built relationships with customers to increase likelihood of repeat business
- Recommended merchandise to customers based on their needs and preferences.
Education
Associate of Arts - Photography
Manchester Community College
Manchester, CT05.2020
Certificate in Cosmetology: Make Up Artist -
Branford Academy of Hair and Cosmetology
01.2012
High School Diploma -
North Haven High School
01.2011
Skills
- Strong customer service, teamwork and interpersonal skills
- Exceptional communication, presentation and mannerisms
- Great ability to multi-task while maintain close attention to detail
- Food Storage
- Safe Food Handling
- Inventory Control
Timeline
Food Service Worker/Assistant Manager/ Customer Service
P&M Fine Foods
04.2022 - Current
Food Service Worker/ Waitress
Half Moon Coffee and Grille Café
06.2021 - 05.2022
Food Service Worker/ Cashier
Chartwell At Quinnipiac University
11.2016 - 12.2019
Manager
Brunello Pizza Bar LLC
01.2015 - 01.2016
Sales Representative
BJ's Wholesale Club
06.2014 - 08.2014
Club Promotor/Administrator
Jokers Wild Entertainment
07.2013 - 04.2014
Food Expo/Cashier
Ah-Beetz New Haven Pizza
02.2013 - 11.2016
Intern
American Heart Association
06.2012 - 08.2012
Sandwich Artist
Subway
05.2012 - 07.2013
Make Up Artist
Merle Norman Cosmetics
04.2011 - 12.2011
Associate of Arts - Photography
Manchester Community College
Certificate in Cosmetology: Make Up Artist -
Branford Academy of Hair and Cosmetology
High School Diploma -
North Haven High School
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