Erika Banuelos
Anaheim,CA
Summary
Adept IT Technical Support Specialist with a proven track record at Placentia Yorba Linda Unified School District, enhancing system efficiency and user satisfaction. Expert in bilingual customer service and maintaining complex computer systems. Skilled in Help Desk Support and boasting a typing speed of 77 WPM, I consistently exceed technical and client service expectations. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
1
1
year of professional experience
Work History
IT Technical Support Specialist
Placentia Yorba Linda Unified School District
Placentia, CA
07.2022 - 12.2023
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
Education
High School Diploma -
Valencia High School
Placentia07-2022
Associate of Science -
Coastline Community College
Fountain Valley, CASkills
- Customer Service
- Help Desk Support
- Typing speed 77 WPM
- Bilingual in Spanish
Affiliations
- pencil sketching
- volleyball
- going to classic car shows
Languages
English
Professional
Spanish
Professional
Accomplishments
- mathematics recognition
- Val Tech program for Networking Administration
- MVP recognition for volleyball
Custom
- I am a college student who want to pursue a career in the IT industry
Timeline
IT Technical Support Specialist
Placentia Yorba Linda Unified School District
07.2022 - 12.2023
High School Diploma -
Valencia High School
Associate of Science -
Coastline Community College
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