Summary
Work History
Education
Skills
Certification
Timeline
Work Availability
Work Preference
Generic
Erika Barber
Open To Work

Erika Barber

Atlanta,Georgia

Summary

Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.

Work History

CUSTOMER SERVICE LEAD

GigCX Marketplace
Atlanta, Georgia
03.2026 - 04.2026
  • Fostered positive relationships with TurboTax customers, leading to increased satisfaction levels
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

LICENSED TELECOMMUNICATIONS TEAM MEMBER

Harte Hanks Inc.
San Francisco, California
10.2025 - 12.2025
  • Facilitated approximately 80 inbound and outbound customer calls daily, ensuring effective communication and service delivery.
  • Cultivated a supportive team atmosphere by showcasing professionalism, flexibility, and strong problem-solving abilities.
  • Collaborated with team members to ensure efficient workflow and timely completion of tasks.

SALES PRODUCER

Altig Insurance Incorporated - American Income Insurance
Minneapolis, Minnesota
09.2024 - 02.2025
  • Conducted comprehensive policy reviews to ensure compliance and optimal coverage.
  • Expanded client base through targeted outbound calls a day.
  • Developed customized insurance solutions based on client needs and risk assessments.

COMPLIANCE MANAGER/ACCOUNT EXECUTIVE

Beecher Carlson, subsidiary of Brown & Brown
Atlanta, Georgia
09.2013 - 05.2023
  • Crafted and instituted comprehensive underwriting protocols to meet regulatory requirements and bolster audit readiness.
  • Designed and executed automation strategies to minimize administrative workload and optimize system functionality.
  • Cultivated and managed client relationships across various accounts, resulting in $30M revenue generation.

Education

Bachelor of Arts - International Finance And Marketing

University of Miami
Coral Gables, Florida

Bachelor of Arts - Fashion Design and Marketing

American Intercontinental University
Atlanta, Georgia

Skills

  • Cross-functional teamwork
  • Detail-oriented
  • Analytical problem-solving
  • Strong organizational abilities
  • Adaptable to change
  • Professional telephone demeanor
  • Call management
  • Building rapport
  • Live chat support
  • Payment processing
  • Email etiquette
  • Business writing
  • Cash and credit handling

Certification

  • AHIPP Certification and Training with United Healthcare, Blue Cross Blue Shield, Devoted Insurance, Kaiser Permanente, Cigna, Aetna and Heartland Insurance - April 2026
  • Certification in 2026 Medicare Advantage and Standard Training - American Health Insurance - Oct 2025
  • Residential Life and Health Insurance - Georgia - Sept 2024
  • Non-Residential Life and Health Insurance - Alabama, California, Colorado, Michigan, North Carolina, Ohio, Pennsylvania, South Carolina, Texas and Virginia - Sept 2024 - April 2026
  • Commerical Appraisal Certification - Marshall and Swift, Apr 2021
  • Real Estate License (Inactive) - Georgia
  • Certifications In Commercial Property Management
  • Certifications in Property & Casualty Insurance
  • Certifications in Risk Management

Timeline

CUSTOMER SERVICE LEAD

GigCX Marketplace
03.2026 - 04.2026

LICENSED TELECOMMUNICATIONS TEAM MEMBER

Harte Hanks Inc.
10.2025 - 12.2025

SALES PRODUCER

Altig Insurance Incorporated - American Income Insurance
09.2024 - 02.2025

COMPLIANCE MANAGER/ACCOUNT EXECUTIVE

Beecher Carlson, subsidiary of Brown & Brown
09.2013 - 05.2023

Bachelor of Arts - Fashion Design and Marketing

American Intercontinental University

Bachelor of Arts - International Finance And Marketing

University of Miami

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

CUSTOMER SERVICE LEADLICENSED TELECOMMUNICATIONS TEAM MEMBERSALES PRODUCERCOMPLIANCE MANAGER/ACCOUNT EXECUTIVE

Work Type

Full TimeContract WorkSeasonal WorkGig Work

Location Preference

RemoteOn-Site
Location: Atlanta, Georgia, US
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchFlexible work hours

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