Erika Barron
Brownfield
Summary
Dynamic Customer Service Representative with extensive experience in delivering exceptional support to current and prospective clients. Committed to enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in managing high-volume inquiries in fast-paced environments, adept at addressing product questions, resolving issues, and processing orders efficiently. Passionate about fostering positive customer relationships and contributing to team success.
Overview
26
26
years of professional experience
Work History
Mobile Expert
T-Mobile
02.2024 - Current
- Provide complete account assistance. Process payments, schedule installations, explanation of bills and procedures. Inventory management. Provide first level leadership as a keyholder.
Receptionist
H&R Block
01.2024 - 03.2024
- Ensure clients were efficiently assisted in scheduling, answering questions, completing documents, and numerous other office tasks.
Overnight Stocker
United Supermarkets
08.2023 - 01.2024
- Ensure the product availability and safety for consumers. Provide nightly stocking and recovery of the store to ensure a “Customer Ready” status.
Merchandise Manager / Operational Services Manager
Dollar Tree
08.2023 - 11.2023
- Maintain backroom and freight. Provide operational assistance to the Store Manager. Merchandising resets, stocking, monthly paperwork, inventory control and management. Manage daily deposits and ensure accountability for all store funds.
Store Manager
Dollar General
11.2022 - 07.2023
- Manage daily activities for staff store productivity. Merchandising resets, stocking, cleaning, monthly paperwork, inventory control and management. Produce and supply orders. Creating employee schedules. Manage daily deposits and ensure accountability for all store funds.
Merchandiser
Driveline Retail
07.2022 - 01.2023
- Manages a personal schedule of 6+ stores. Security tagging, Merchandising resets, plan-o-grams, inventory control and management.
Merchandiser
Footprint Solutions
07.2022 - 01.2023
- Manages a personal schedule of 6+ stores. Security tagging, Merchandising resets, plan-o-grams, inventory control and management.
Operations Manager
North Cedar Outlet
07.2014 - 01.2023
- Manages the day to day operation of the business and it's employees. Serves as the accounts payable and receivable contact. Filing and ordering. Compiles financial reports. Assists customers via phone and direct contact in purchasing parts, equipment, rentals and repair. Inventory clerk.
Assistant
Randy Neighbors
07.2013 - 02.2014
- Filing paperwork, running errands, small repairs.
Carrier/ Independent Contractor
Directory Distributing Associates
11.2012 - 04.2013
- Deliver directories to consumers door to door. Use of personal vehicle for pick-up and delivery of product.
Technical Support/ Customer Service Representative
Suddenlink Communications
07.2010 - 12.2012
- Assist customers with technical issues via inbound calls. Over 50 customers a day. Issues ranging from phone, internet, and cable television services. Assist with payments and billing questions. Set up trouble calls for issues that are unable to be corrected over the phone.
Senior Lead Representative
Convergys
11.2009 - 07.2010
- Tier 1 Supervisor, provide customer tech support and billing solutions through inbound calls for over 100 customers a day.
Dealer Support/Customer Service
Telvista
03.2009 - 05.2009
- Assist dealers and customers with setting up or editing mobile phone services on accounts.
Wait Staff
Gatti's of Abilene
12.2007 - 01.2008
- Cleaned the tables, and washed dishes.
Front Desk Clerk
Budget Host Colonial Inn
09.2007 - 12.2007
- Checking customers in/out. Watched front desk area.
Customer Service Representative
Teleperformance USA
06.2007 - 09.2007
- Assisted customers with the Boost account.
Front Desk /Night Audit Clerk
Quality Inn & Suites
02.2007 - 06.2007
- Ran the front desk and did night audits.
Customer Service
Wells Fargo Bank
10.2005 - 06.2007
- Answered any and all questions per customer about banking accounts. Assist customers with their bank accounts. Maintain account types and what best benefits the customers.
Customer Service Representative
Convergys
08.2004 - 09.2005
- Answered over 100 inbound calls per day, gave tech support and customer care.
Clerk/Janitor
Levelle's Floor Covering
08.2002 - 03.2003
- Managed the Radio Shack in the flooring store and was the janitor.
Sacker
United
02.2002 - 03.2003
- Carried sacks of groceries to the customers cars.
Clerk
North Cedar Outlet
07.2000 - 09.2000
- Cashier, clerk and other duties as assigned.
Education
Accounting / Business Administration
Kaplan University
High School Diploma - undefined
Brownfield High School
Brownfield, TXSkills
- Real-time communication features
- Active listening
- Critical thinking
- Data entry
- Customer support
- Customer satisfaction
- Technical support background
- Customer service and engagement
- Problem-solving
- Operational oversight
- Business administration
Timeline
Mobile Expert
T-Mobile
02.2024 - Current
Receptionist
H&R Block
01.2024 - 03.2024
Overnight Stocker
United Supermarkets
08.2023 - 01.2024
Merchandise Manager / Operational Services Manager
Dollar Tree
08.2023 - 11.2023
Store Manager
Dollar General
11.2022 - 07.2023
Merchandiser
Driveline Retail
07.2022 - 01.2023
Merchandiser
Footprint Solutions
07.2022 - 01.2023
Operations Manager
North Cedar Outlet
07.2014 - 01.2023
Assistant
Randy Neighbors
07.2013 - 02.2014
Carrier/ Independent Contractor
Directory Distributing Associates
11.2012 - 04.2013
Technical Support/ Customer Service Representative
Suddenlink Communications
07.2010 - 12.2012
Senior Lead Representative
Convergys
11.2009 - 07.2010
Dealer Support/Customer Service
Telvista
03.2009 - 05.2009
Wait Staff
Gatti's of Abilene
12.2007 - 01.2008
Front Desk Clerk
Budget Host Colonial Inn
09.2007 - 12.2007
Customer Service Representative
Teleperformance USA
06.2007 - 09.2007
Front Desk /Night Audit Clerk
Quality Inn & Suites
02.2007 - 06.2007
Customer Service
Wells Fargo Bank
10.2005 - 06.2007
Customer Service Representative
Convergys
08.2004 - 09.2005
Clerk/Janitor
Levelle's Floor Covering
08.2002 - 03.2003
Sacker
United
02.2002 - 03.2003
Clerk
North Cedar Outlet
07.2000 - 09.2000
High School Diploma - undefined
Brownfield High School
Accounting / Business Administration
Kaplan University