Summary
Work History
Education
Skills
Languages
Timeline
Generic

Erika Bauzo

Hamilton,NJ

Summary

Dynamic customer service professional with a proven track record at AAA, excelling in conflict resolution and enhancing customer satisfaction. Skilled in active listening and data entry, I foster loyalty through empathetic communication and efficient problem-solving, driving repeat business and creating a positive customer experience.

Work History

Customer Service Rep

AAA
Hamilton, NJ
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Manager/ Field Specialist

Dollar General
Burlington, NJ
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Assistant Manager

Family Dollar
Trenton, NJ
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Manicurist/ Nail Technician - Nail Anatomy

Rising Sun Beauty School
Philadelphia, PA
08.2021

High School Diploma - Academics

Collingswood High School
Collingswood, NJ
06.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Conflict resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Languages

Spanish
Limited Working

Timeline

Customer Service Rep

AAA

Assistant Manager/ Field Specialist

Dollar General

Assistant Manager

Family Dollar

Manicurist/ Nail Technician - Nail Anatomy

Rising Sun Beauty School

High School Diploma - Academics

Collingswood High School

Similar Profiles

CREATE PROFILE