ERIKA BELSKAMPER
Shelbyville,IL
Summary
Dedicated Onsite Service Specialist with 10 years of experience focused on maximizing customer satisfaction and enhancing service delivery. Skilled in adapting to changing environments while prioritizing client needs and operational efficiency. Aiming to leverage expertise in a challenging role that promotes career growth and development.
Overview
11
11
years of professional experience
Work History
Onsite Service Specialist
Grainger
Central/Southern, IL
04.2024 - Current
- Planned and implemented projects at customer sites to enhance service.
- Supported sellers at all Keepstock and Seller Managed accounts to ensure optimal service delivery.
- Assisted OSR by covering routes across Central/Southern IL for time off and project work, managing 50 accounts.
- Reorganized cabinets and cribs onsite to streamline representatives' workdays and maintain a safe, clean workspace.
- Inventory management of products at customer sites during coverage and projects.
- Maintained monthly audits of a Caterpillar site to verify correct stocking levels and accurate products for billing.
Onsite Service Representative
Grainger
Decatur, IL
07.2019 - 04.2024
- Responded to customer concerns with friendly and knowledgeable service and handled issues promptly and effectively.
- Filled and maintained 35 vending machines twice a week to keep products available for customers.
- Inventory management for all products in my machines and cabinets onsite.
- Monitored and adjusted stocking levels for 20 janitorial programs to ensure supplies were consistently available.
- Ensured adherence to productivity, quality, and safety standards in all operations.
- Collaborated with cross-functional teams to resolve projects and issues effectively.
- Utilized Grainger and Word systems to research and complete work efficiently.
Sales Associate
Grainger
Decatur, IL
05.2016 - 07.2019
- Engaged customers at the storefront counter to provide assistance and promote products.
- Maintained merchandise presentation to support ongoing sales initiatives.
- Organized racks and shelves to enhance store aesthetics and attract customers.
- Track, order, and receive stock by using company inventory management software.
- Maintain records related to sales, returns, and inventory availability, and properly process product returns.
- Pull and stage orders for customer pickup.
- Assist Keepstock team with machine orders and pulling product.
Bank Teller
First Mid Bank & Trust
Decatur, IL
06.2015 - 05.2016
- Facilitated account setups and closures, processed loan applications, and introduced new services to enhance customer satisfaction.
- Executed customer requests including check orders, stop payments, and identity theft investigations to ensure security and service efficiency.
- Retrieved and provided accurate financial information to customer inquiries regarding specific accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured privacy of customer and business information by implementing strict confidentiality protocols.
Education
Illinois Cosmetology License - Cosmetology
Mr. John's School of Cosmetology
Decatur, IL03-2013
High School Diploma -
Central A&M
Moweaqua, IL05-2012
Skills
Adaptable and trainable
Problem solving
Multitasking
Project planning
Salesforce, SAP, and Microsoft Office proficiency
Time management
Composure under pressure
Communication skills
Inventory management
Team collaboration
Accomplishments
- Professional Development Program
- Badging Program
- Portfolio of accomplishments within my current role
Timeline
Onsite Service Specialist
Grainger
04.2024 - Current
Onsite Service Representative
Grainger
07.2019 - 04.2024
Sales Associate
Grainger
05.2016 - 07.2019
Bank Teller
First Mid Bank & Trust
06.2015 - 05.2016
Illinois Cosmetology License - Cosmetology
Mr. John's School of Cosmetology
High School Diploma -
Central A&M