Zachary Perkins
Harlingen
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.
Overview
6
6
years of professional experience
Work History
Onsite Service Specialist
Grainger Industrial Supply
Harlingen
02.2025 - Current
- Managed on-site inventory and ensured optimal stock levels for client needs.
- Trained and mentored new team members on service protocols and best practices.
- Collaborated with clients to assess their supply needs and recommend solutions.
- Streamlined service processes to enhance productivity and improve turnaround times.
- Assisted in implementing new technology systems for better inventory management.
- Actively participated in team meetings to share insights and improve service delivery.
- Provided on-site customer service and technical support for various products.
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
- Adhered to established safety protocols during all service calls.
- Generated reports documenting service activities and customer feedback.
- Followed up with customers post-service call to ensure satisfaction with results.
- Facilitated repair, installation and maintenance of equipment at client sites.
- Identified potential opportunities for sales growth through targeted marketing efforts.
- Maintained up-to-date knowledge of industry standards and best practices.
- Provided onsite evaluations of inventory levels and min/max.
- Maintain operating systems throughout the region for various locations.
- Created detailed route guides for all customer sites (Laredo to the Rio Grande Valley).
- Performed regular system checks, maintenance and upgrades.
- Assessing all machine issues and resolving any software/hardware faults.
- Programming data into our machines for service.
- Addressing and accommodating specific needs for each customer site.
- Tracking all customer purchases, returns and orders.
Onsite Service Representative (OSR)
Grainger Industrial Supply
Harlingen
05.2024 - Current
- Assisted customers with product selection and order placement through various channels.
- Resolved customer inquiries and complaints using effective communication and problem-solving skills.
- Collaborated with team members to ensure timely order fulfillment and delivery processes.
- Maintained accurate product knowledge to provide informed recommendations to customers.
- Utilized company software to track orders, manage inventory, and update customer records.
- Educated customers on safety practices for using products in industrial settings.
- Participated in training sessions to enhance customer service techniques and product understanding.
- Supported promotional efforts by informing customers about new products and special offers.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Updated accounts with recent information and processed customer payments.
- Escalated complex issues and set up appointments for further service.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Audited customer account information to identify issues and develop solutions.
- Upheld strict standards for quality and performance.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Contributed ideas on how to improve processes related to customer service delivery.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Stocked shelves with new products as they arrived in the store.
- Delivered accurate service information to meet goal-directed development plan.
- Identified opportunities for process improvement within the customer service department.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
Support technician
SpaceX
Brownsville
02.2020 - 11.2020
- As a Support Tech I was introduced to the welding and work environment.
- I was taught about hazards, possible dangers and how to mitigate risk by having common sense and learning proper risk identification through training on multiple subjects such as gas line identity (Air, Argon, Oxygen, Acetylene, Nitrogen, Methane, Carbon Dioxide and Hydrogen), electrical line and wire identity, confined space safety, workplace tractor and forklift operations and how to not get run down, material knowledge and the integrity of any material we use, PPE training and when to use it, lift operations involving high capacity forklifts, cranes and boom lifts, proper weldments fit up, welding parameters for various welding machines setup for 301, 304, 308 and 309 stainless steel as well as how to weld dissimilar metals, how to set up work orders, ordering parts from the machine shop, safety around high power electricity, safety around welding machines (TIG, SMAW, FCAW, IR-class 4 laser), safety around hazardous waste (Sharp metal waste, chemical waste, toxic elements), identifying hazards when around manlifts and scissor lifts.
- I was also trained how to work with engineers, welders, seasoned technicians, machinists, security and management.
Welder/Structures/Tooling technician
SpaceX
Brownsville
02.2020 - 11.2020
- As a Structures/Tooling/Welder tech I learned most of my skills as a starship welder and as a Tooling tech.
- I was taught how to operate a precision laser leveling system, how to fit up very large carbon steel parts to assemble a ring trolley powered by hydraulics.
- My mentors showed me where to check out tools and how to fabricate massive structures.
- I spent most of my time welding for the engineers and creating their parts.
- I would be asked to weld crucial hardware on the side of our rockets and also learned my way around the rocket.
- Usually if I was not welding or helping my team, I would be catching up on hot jobs my supervisor's boss had for me, which ranged from welding carbon steel parts to a 309 stainless steel base, to assembling a giant resistance welding machine.
- In my time in this department I also was certified to weld carbon steel for the company as well as being certified for handling hazardous waste like metals, chemicals and toxic material.
- I was certified on corrosion control, machinist safety training, confined space training, electrician safety courses and hot work training to name a few.
Welder Level II/III
SpaceX
Brownsville
02.2020 - 11.2020
- As a Welder II/III I undertook more responsibilities.
- I was certified to work on the rocket directly using TIG and I had a chance to learn how to weld parts of the rocket with high powered lasers and Plasma-TIG processes.
- I was trained to repair failed welds by prior weld teams, how to identify what QC codes mean, how to identify bad welds or any oddities when inspecting the rocket.
- I worked with seasoned welders, upper management, the weld development department, quality inspectors, starship welders, facilities, and my previous team to tackle any problems or bugs that we had with any system we used.
- I worked closely with a team of fabricators that handle the creation of the rocket's hull.
- In my time in this department I learned how to handle high risk weldments and I learned proper safety when it came to welding high up (200ft +).
Education
Various Safety Training Certificates. -
SpaceX
Brownsville, Tx01-2020
Certification 2 - Welding Technology
Texas State Technical College-Harlingen
Harlingen, TX12-2019
Graduation Equivalency Diploma -
McAllen High School
McAllen, TX04-2009
Some College (No Degree) - Radiology
Texas Southmost College
Brownsville03-2026
Skills
- Blueprint expertise
- Welding parameters
- EIoT TIG welding
- MIG welding
- Flux-cored welding
- SMAW welding
- Aluminum welding
- Carbon Steel welding
- Stainless Steel welding
- Pipe welding
- Combination welding
- TIP TIG
- Plasma cutting
- Oxy/Acetylene cutting
- Laser calibration
- Laser leveling
- Laser tracking
- Precision leveling
- Spool sheet/pipe fit-up
- Material properties
- Hand and power tools knowledge
- Air/gas piping knowledge
- Hazardous material handling
- Fronius welding software knowledge
- Trumpf laser welding system knowledge
- Skylifts operation
- Skyjacks operation
- Manlifts operation
- Boom lift operation
- Forklift operation
- Excavator operation
- Mini lift operation
- Scissor lift operation
- Large cylinders fitting knowledge
- Warehouse operations knowledge
- Logistics savvy
- Supply chain
- Inventory management
- OSHA safety knowledge
- Communication
- Proactive vs Reactive
- Proactive vs Reactive
Timeline
Onsite Service Specialist
Grainger Industrial Supply
02.2025 - Current
Onsite Service Representative (OSR)
Grainger Industrial Supply
05.2024 - Current
Support technician
SpaceX
02.2020 - 11.2020
Welder/Structures/Tooling technician
SpaceX
02.2020 - 11.2020
Welder Level II/III
SpaceX
02.2020 - 11.2020
Various Safety Training Certificates. -
SpaceX
Certification 2 - Welding Technology
Texas State Technical College-Harlingen
Graduation Equivalency Diploma -
McAllen High School
Some College (No Degree) - Radiology
Texas Southmost College