Erika Bowling
Princeton
Summary
Compassionate and dedicated social work professional with experience in child and family support, case management, and interventions. Skilled in crisis intervention, individualized care planning, and building strong relationships with children, families, and multidisciplinary teams. Highly teachable, approachable, and motivated to positively impact the lives of others. I am currently preparing and studying to take a state licensure test.
Overview
10
10
years of professional experience
Work History
CES Case Manager
Southern Highlands Community Mental Health Center
Princeton, WV
05.2024 - Current
- Developed individualized treatment plans and clinical evaluations in collaboration with clients and multidisciplinary teams.
- Coordinated comprehensive case assessments to identify client needs and establish appropriate interventions.
- Facilitated access to community resources, enhancing client support systems and improving service delivery.
- Monitored client progress and adjusted care plans based on ongoing evaluations and feedback.
- Conducted home visits to ensure safety and completed transports to ensure access to appointments and other facilities.
- Trained and mentored junior case managers, promoting best practices in client care strategies.
- Led initiatives to improve service efficiency, resulting in streamlined processes within the department.
- Advocated for clients' rights and needs within various healthcare settings, fostering collaborative relationships with providers.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Targeted case management to clients in or coming out of psychiatric hospitalizations to maintain stability in the community.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
CSED Wraparound Facilitator
Southern Highalnds
Princeton, WV
10.2023 - 05.2024
- Facilitated comprehensive wraparound services to support families in accessing community resources.
- Implemented strategies for improving communication among service providers and families, enhancing collaboration.
- Conducted assessments to identify family needs, ensuring appropriate resource allocation and support services.
- Led team-based support planning for children with serious emotional and behavioral disorders.
- Facilitated meetings with families, service providers, and school staff to develop personalized care plans.
- Advocated for families, connecting them with community resources and services.
- Monitored progress and adjusted plans to improve outcomes, emphasizing community-based solutions.
- Conducted home visits
COVID Navigator
Southern Highlands Community Mental Health Center
Princeton WV
06.2023 - 10.2023
- Navigated clients through mental health resources, ensuring access to appropriate services.
- Coordinated referrals to external agencies, streamlining client access to additional support services.
- Led initiatives to enhance service delivery processes, increasing overall client satisfaction and outcomes.
- Conducted comprehensive assessments to identify client strengths and challenges effectively.
- Facilitated group therapy sessions, promoting engagement and support among participants.
- Participated in outreaches
- Led navigation team with precision during high-pressure situations, minimizing risks and avoiding potential hazards.
Part Time Assistant Manager
Rue 21
Bluefield, WV
10.2021 - 06.2023
- Led team to achieve sales targets through effective training and performance management.
- Implemented inventory management strategies to enhance stock accuracy and minimize losses.
- Analyzed sales data to identify trends, informing marketing strategies and product placement.
- Coordinated visual merchandising efforts to ensure compliance with brand standards and drive customer engagement.
- Mentored junior staff in operational procedures, fostering a culture of teamwork and accountability.
- Streamlined store operations by improving checkout processes, enhancing customer experience, and reducing wait times.
- Collaborated with management to strategize promotional events that increased foot traffic and sales volume.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Associate
Bath and Body Works
Bluefield, WV
10.2016 - 03.2022
- Enhanced customer experience through personalized product recommendations and exceptional service.
- Managed inventory levels and ensured proper stock organization for optimal sales support.
- Trained new associates on company policies, sales techniques, and product knowledge.
- Developed promotional displays that increased product visibility and drove customer engagement.
- Analyzed sales trends to inform restocking decisions and improve overall store performance.
- Led team in achieving monthly sales targets through effective collaboration and motivation strategies.
- Mentored junior staff, fostering a positive work environment and enhancing team productivity.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Master of Social Work - Social Work
Concord University
Athens WV12-2025
High School Diploma -
Princeton Senior High School
Princeton, WV06-2016
Bachelor of Science - Psychology
Concord University
Athens WV05-2023
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Treatment Planning
- Emotional awareness
- Case needs assessment
- Patient support
- Home visits and inspections
- Discharge planning
- Team collaboration
- HIPAA compliance
- Multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Community resources
- Critical thinking
- Community outreach
- Crisis intervention
Timeline
CES Case Manager
Southern Highlands Community Mental Health Center
05.2024 - Current
CSED Wraparound Facilitator
Southern Highalnds
10.2023 - 05.2024
COVID Navigator
Southern Highlands Community Mental Health Center
06.2023 - 10.2023
Part Time Assistant Manager
Rue 21
10.2021 - 06.2023
Sales Associate
Bath and Body Works
10.2016 - 03.2022
Master of Social Work - Social Work
Concord University
High School Diploma -
Princeton Senior High School
Bachelor of Science - Psychology
Concord University