Erika Brockinton
Katy,TX
Summary
Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills of perseverance learned at different jobs. Hardworking employee with customer service skills known to resolve issues and create relationships. Devoted to providing every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Certified Trainer/Hospitality Leader
Chick Fila A
Katy, TX
11.2022 - Current
- Developed and implemented training programs created for new hires and existing employees.
- Provided one-on-one training in positions to help individuals improve their skills.
- Resolve conflict among co-workers, as well as with guests.
- Weekly updating team members on needed improvements in the restaurant.
- Explained goals and expectations required of trainees.
Camp Counselor
Faith West Academy
Katy, TX
05.2022 - 07.2022
- Organized and supervised camp activities such as swimming, arts and crafts, hikes, and sports.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Trained junior staff members on emergency procedures in case of injury or illness.
- Established and built relationships with campers to ease fears in new environment.
Education
High School Diploma -
Lone Star College
Tomball, TX06-2027
Skills
- Performance Assessment
- Project Management
- Training and coaching
- Creative Problem-Solving
- Effective conflict resolution skills
- Organizational Skills
- Relationship Building
- Guest Relations
Languages
Spanish
Native/ Bilingual
Accomplishments
- Honor Society throughout all of high-school
Affiliations
- Volunteering with National Honor Society
- Volunteering in Churches
Timeline
Certified Trainer/Hospitality Leader
Chick Fila A
11.2022 - Current
Camp Counselor
Faith West Academy
05.2022 - 07.2022
High School Diploma -
Lone Star College
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