Erika Brooks
Columbia,SC
Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
1
1
year of professional experience
Work History
Certified Medical Assistant
Southeastern College Externship
05.2024 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
Student Assistant
Southeastern College
01.2024 - 04.2024
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Increased department productivity through effective time management and prioritization of tasks.
- Assisted professors with grading assignments, resulting in timely feedback for students.
- Conducted research for faculty projects, contributing to the successful completion of academic studies.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Maintained accurate inventory of office supplies, ensuring availability of necessary materials for daily operations.
Medical Administrative Assistant
Department Of Juvenile Justice
05.2023 - 12.2023
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Supported office staff and operational requirements with administrative tasks.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Maintained current and accurate medical records for patients.
Education
Certified Medical Assistant - Medical Assisting
04.2024
I am a Certified Phlebotomist and Medical Administrative Assistant. I will be a Certified Medical Assistant this month.
Skills
- Office Supplies and Inventory
- Patient Scheduling
- Patient Profiles
- Call Transfers
- Medical Recordkeeping
- Scheduling Expertise
- Data Entry Software
- Computer Proficiency
- Venipuncture
- Infection Control
- Medical Testing
- Specimen Preparation
- Patient confidentiality
- Patient preparation
- Specimen labeling procedures
- Sample and specimen collection
- Hemoglobin Testing
- Capillary puncture
- Syringe method
- Order of draw
- Skin puncture
- Butterfly needle technique
- Blood culture collection
- Sample storage
- Blood collection techniques
- Butterfly Venipuncture
- Glucose Screening
- Finger Stick Method
- Phlebotomy Technician (PT)
Timeline
Certified Medical Assistant - Southeastern College Externship
05.2024 - Current
Student Assistant - Southeastern College
01.2024 - 04.2024
Medical Administrative Assistant - Department Of Juvenile Justice
05.2023 - 12.2023
Southeastern College - Certified Medical Assistant , Medical Assisting