Zina Staley
Staley,NC
Summary
Seasoned Business Administration Manager with strong background in strategic planning, team leadership, and operational efficiency. Possesses broad experience in managing diverse business functions including human resources, finance, procurement, and marketing. Brings robust problem-solving skills, ability to streamline processes for maximum resource utilization and innate knack for fostering collaborative work environments. Demonstrated success in driving positive change within organizations through innovative strategies and initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UNC Rheumatology
Pittsboro, NC
11.2018 - Current
- Handle chart preparation for new patient intake and any additional miscellaneous paperwork
- Facilitate obtaining medical records on patients' behalf
- Follow up with patients via phone regarding test results
- Leave chart messages and answer questions through patient portal
- Handle prior authorizations for oral, topical, and injectable medications
- Log prior authorization approvals and denials
- Send in prescriptions and refill requests to pharmacy for patient medications
- Provide demonstrations and further educate patients on how to properly administer self-injectable medications from home
- Administer intramuscular injections and vaccines
- Assist with preparation for other injectables and document administration information in patient's chart
- Pass out medication samples to patients and maintain facilities log of what's handed out
Certified Medical Assistant
UNC Family Medicine
Pittsboro, NC
01.2015 - 11.2018
- Assisted with office procedures, checking vital signs, answering phones, in addition to doctor and patient needs
- Collected and organized new patient information and clinical notes
- Handled documenting patient charts, scheduling phlebotomy, and setting up exam procedures
- Assisted with administration of medications
- Performed urinalysis and administered injections, pregnancy tests, EKG's, pulse oximetry, drug screenings, autoclaves, PCMH, spirometry tests, and maintained AED machine
- Properly collected and handled patient specimens for in office and lab testing
- Assisted with IUD, Nexplanon, toenail removals, incision and drainage, removal of lesions, ear flushing's, etc
- Sent referrals for specialists and prescription refills to pharmacies
- Assisted with prior authorizations for vasectomy's and other in office procedures
- Maintained inventory records to ensure immunizations, medications, and office supplies were kept in stock
- Collected data and ran reports for metric scores
- Worked alongside multiple doctors within the practice to ensure patients' needs were met
Patient Advocate
Cornerstone Health Care
High Point, NC
06.2014 - 01.2015
- Handled appointment scheduling and referrals for 15 different offices within the practice
- Closed insurance gaps for patients needing a colonoscopy, pap smear, mammogram, bloodwork, etc
- To ensure doctors received their incentives
- Scheduled hospital follow-ups for patients and other routine appointments
Certified Medical Assistant
Randolph Women's Health Care OB/GYN
Asheboro, NC
11.2011 - 06.2013
- Assisted with colposcopy, endometrial biopsies, LEEP, amniocentesis, pap smears, placement, and removal of IUDs, in addition to Implanon, and Nexplanon insertions
- Handled precertification for surgeries and prior authorizations for medications
- Educated patients on problem-solving treatment, cystometrics, and post op care
- Handled phlebotomy, rescue solutions, vital sign checks, and setting up patient procedure room
Certified Medical Assistant
The Family Doctor Diagnostic & Wellness Center
Sandford, NC
05.2006 - 11.2011
- Assisted with office procedures, checking vital signs, phlebotomy, answering phones, and documenting patient charts
- Set up exam procedures and assisted physicians and patients when needed
- Performed urinalysis and administered injections, pregnancy tests, EKGs, pulse ox, Spirometry tests, X-rays, drug screenings, and nerve condition tests
- Properly collected and handled specimens for in office and lab testing
Education
Bachelor of Business Administration - Concentration in Management
Strayer University
Greensboro, NC12.2022
Associates Degree in Applied Science - Medical Assistance
Central Carolina Community College
Sanford, NC05.2006
MBA - Master Business Administration With Healthcare
Strayer University Jack Welch MBA
Greensboro, NCSkills
- Professional Training
- Project Development
- Project Implementation
- Professional Supervising
- Employee Training
- Staff Scheduling
- Patient Education
- Microsoft Office Suite
- Database Management
- HIPAA & OSHA Guidelines
- Infectious Disease Control
- Team Leadership
- HIPAA Compliance
- Medical Terminology
- Clinical applications
- Inventory and supply management
- Payment Collection
- Inventory Management
- Patient Assessments
- Medical Records Management
- Medical Billing
- Indirect Patient Care
- Data Entry
- Procedure Assistance
- Best Practices Implementation
- Patient Flow Management
- Maintaining confidentiality
- Analytical decision-making skill
- Vital sign monitors
- Lab Equipment Operation
- Advanced radiology knowledge
- Team management and supervision
- Clinical Documentation
- Understands medical procedures
- Complex Problem-Solving
- Understanding of medical laws
- Insurance Claims
- Medical terminology knowledge
- Sterilization techniques
- Communicating with patient families
- Restocking lab supplies
- Stocking supplies
- Documentation expert
- Medical Transcription
- Patient Management
- Infection control procedures
- Immunization Administration
- Case Management
- Conflict resolution abilities
- Customer Relationship Management (CRM)
- Patient Relations
- Patient Care Coordination
- Self-starter
Certification
- First Aid & CPR Certified, 05/2021, every 2 years
- Certified Sleep Disorder Technician, 06/2013
- Certified Medical Assistant, 10/2008
- Certified Phlebotomy Technician, 05/2003
References
References available upon request.
Timeline
Certified Medical Assistant
UNC Rheumatology
11.2018 - Current
Certified Medical Assistant
UNC Family Medicine
01.2015 - 11.2018
Patient Advocate
Cornerstone Health Care
06.2014 - 01.2015
Certified Medical Assistant
Randolph Women's Health Care OB/GYN
11.2011 - 06.2013
Certified Medical Assistant
The Family Doctor Diagnostic & Wellness Center
05.2006 - 11.2011
Bachelor of Business Administration - Concentration in Management
Strayer University
Associates Degree in Applied Science - Medical Assistance
Central Carolina Community College
MBA - Master Business Administration With Healthcare
Strayer University Jack Welch MBA
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