ERIKA CABRAL
San Diego,CA
Summary
Articulate service manager with twenty plus years of commended performance in high volume restaurant environments. Motivator of effective service structures with calculated organization and communication. Efficient house manager and facilitator of rapid turnover, boosting volume and increasing sales opportunities. Knowledgeable with wine pairings, mixed drinks, and bar service.
Overview
10
10
years of professional experience
Work History
Lead Server • Bartender
University Club – Symphony Towers
San Diego , CA
03.2020 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed guest checks using POS system accurately.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Resolved conflicts between employees quickly and fairly.
- Prepared checks, itemizing total meal costs and taxes.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Provided exceptional service to high volume of daily customers.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Worked with management to coordinate special functions and events.
- Developed rapport with regular customers to encourage repeat business.
Lead Food & Cocktail Server
Herringbone La Jolla
San Diego , CA
02.2016 - 03.2018
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted guests and provided menus.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Served food and beverages to patrons and confirmed complete orders.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Adhered to all food safety and quality regulations.
- Performed opening, closing duties such as setting up, breaking down the bar area.
Food Server
Roy’s La Jolla
04.2015 - 02.2016
- Team trainer implementing operating procedures and safety regulations
- Coordinate kitchen staff and server schedules to ensure accurate order preparation and execution
- Balance employee cash/credit daily ledgers while totaling sales
- Familiarize team with additional specialty menu appetizers, drinks, desserts to generate increased sales
Skills
- ABC Certified
- Licensed Food Handler
- Accurate money handling
- High volume dining
- POS operation
- Table management
References
Available upon request.
Community Service
2015, 2019, Used personal time to help those who are in need, Engaged in food and clothing donation drives for our homeless, Offered alternative shelter referrals for the homeless population
Leadership
“I am conscious of the importance of cross-training to affect the bottom line, implementing an effective system to empower our team to perform to their maximum potential. Thus becoming an influential force for our customers”
Timeline
Lead Server • Bartender
University Club – Symphony Towers
03.2020 - Current
Lead Food & Cocktail Server
Herringbone La Jolla
02.2016 - 03.2018
Food Server
Roy’s La Jolla
04.2015 - 02.2016