Erika Cardenas
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Claims Agent
Nationwide Mutual Insurance Company
San Antonio, Texas
04.2013 - 08.2021
As a Claims Agent I successfully took inbound calls to assist with processing large volumes of claims. From filing, explaining process, inquiries, deescalating calls all while multitasking using various systems to help assist callers. With attentive listening skills I obtained details needing for filing reports and in my filed also provided empathy when caller was distressed.
Customer Service Specialist
Jcrew Call Center
San Antonio, TX
06.2011 - 03.2013
As a Customer Specialist I took inbound calls I assisted call customers and Loyal Clients with helping: Place orders, confirm orders, edit orders, verify item inventory and help describe product highlights and benefits to help guide purchasing decisions. I was also to meet my numbers by up selling on calls and being able to educate all callers the benefits of a the company credit card. Additionally, I assisted new reps on the floor, provide refund process and provide over all grate service with product knowledge.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX2006
Skills
- Excellent administrative abilities
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Understanding Customer Needs
- Upselling Products and Services
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Patient and Empathetic
- Computer Proficiency
Timeline
Claims Agent
Nationwide Mutual Insurance Company
04.2013 - 08.2021
Customer Service Specialist
Jcrew Call Center
06.2011 - 03.2013
High School Diploma -
Thomas Jefferson High School